E-Commerce Customer Support

Do you have experience in providing exceptional customer service for e-commerce businesses and a talent for problem-solving? We are seeking a dedicated and results-driven Customer Support Specialist who understands the importance of customer satisfaction and knows how to handle inquiries with efficiency and professionalism.

About Us
We are a fast-growing e-commerce company passionate about delivering quality products and outstanding experiences to our customers. Our team works collaboratively to ensure smooth operations, and we are looking for an experienced Customer Support Specialist to join us.

What Will You Do?
As a Customer Support Specialist, your main responsibilities will include:

Customer Support: Responding to customer inquiries via email, live chat, and social media promptly and professionally.
Problem-Solving: Resolving issues related to orders, payments, returns, and refunds with a focus on providing a positive customer experience.
Feedback Management: Collecting and organizing customer feedback to help us improve our products and services.
Tool Mastery: Using tools like Zendesk (or similar platforms) to efficiently manage customer inquiries.
Communication: Collaborating with internal teams (operations, marketing, and fulfillment) to ensure smooth handling of escalations.
Who Are We Looking For?
The ideal candidate is someone with:

Experience: At least 1-2 years of customer support experience in e-commerce.
Strong Communication: Excellent written and spoken English with a professional and empathetic tone.
Customer Focus: A passion for helping others and creating positive interactions.
Problem-Solving Skills: The ability to handle complex customer inquiries and resolve issues independently.
Tech Savvy: Familiarity with customer support tools like Zendesk, Gorgias, or similar platforms.
Flexibility: Comfortable working dynamic hours to accommodate customer needs across different time zones.
Attention to Detail: A meticulous approach to managing customer queries and ensuring nothing falls through the cracks.
What Do We Offer?
Fully remote position with flexible working hours.
Competitive pay starting at $4 per hour with opportunities for growth.
A supportive, collaborative team environment.
The chance to make a real difference in the customer experience of a growing e-commerce brand.

How to Apply?
Are you ready to bring your customer support expertise to our e-commerce team? Fill in this form: https://loving-boot-a6e.notion.site/18a02713e3728082bd7df3781cb6373f

We look forward to your application!