E-Commerce Customer Support

Dear Applicant,

We are a growing dropshipping business with multiple international stores, and we’re looking for dedicated long-term team members. If you’re passionate about customer service and eager to contribute positively, this could be the perfect role for you!

To apply, please include the word "Mango" in your introduction. Here’s what you need to know about the position:

**Role Overview:**
As a Customer Support Specialist, you will follow a structured process to ensure our customers are satisfied. This role requires familiarity with the following platforms:

- Re-Amaze (help desk CRM)
- Shopify (eCommerce platform)
- Slack (communication)
- ChatGPT (for prompts + translations)
- DeepL (for translation)
- PayPal (for managing disputes)

**Key Responsibilities:**
- Address customer complaints and inquiries
- Report on refunds and complaints
- Respond promptly to customer emails (within 24 hours)
- Contribute to documentation and support process improvements
- Maintain professionalism and accuracy in all communications

**Requirements:**
- Fluent in English (written and verbal)
- Minimum of 2 years in eCommerce customer support
- Organized, motivated, and eager to learn
- Available for team calls and able to commit to a minimum of 40 hours per week
- Ready to start immediately, with a willingness to transition from part-time to full-time after a two-week trial

We will provide training, templates, and ongoing support to help you succeed. If you have relevant experience and a genuine passion for helping others, we want to hear from you!

Please share your experience and explain why you’d be a great fit for this role.

Looking forward to your application!

Thank you,
Ella