Dropshipping Customer Service Virtual Assistant

About the Role

We are seeking an experienced Customer Support Virtual Assistant to join our fast-growing dropshipping business. Candidates must have proven dropshipping experience (e.g., Shopify or similar platforms); without this background, your application will not be considered. You should also be highly competent in using translation tools to receive, manage, and send emails in various native EU languages. This role requires exceptional problem-solving skills, strong organizational abilities, and excellent written communication to ensure customer satisfaction and continuously improve internal processes.

Key Responsibilities

Inbox Management: Efficiently handle customer inquiries via email, ensuring timely and professional responses.

Multilingual Support: Manage communications in Dutch and other EU languages as needed.

Problem-Solving: Develop quick solutions to new issues that arise in the inbox and maintain a proactive approach to customer concerns.

Dispute & Chargeback Handling: Effectively process refunds, chargebacks, and disputes following the necessary procedures to minimize losses.

Ticket Organization: Maintain and track customer inquiries using an Excel sheet to ensure smooth workflow and issue resolution.

High-Volume Management: Handle a large number of emails daily while maintaining accuracy, consistency, and a high standard of service.

Communication & Reporting: Identify challenges in the support process and proactively communicate them to management for improvement.

Process Improvement: Suggest and implement better ways to optimize customer service operations and contribute to the growth of the business.


Requirements

Mandatory Dropshipping Experience: Prior experience in dropshipping customer service is essential.

Multilingual Support: Utilize translation tools to manage communications in various native EU languages.

Strong problem-solving skills and ability to work independently.

Knowledge of chargebacks and dispute resolution processes.

Highly organized and capable of managing high email volumes.

Proficient in using Excel for tracking and organizing customer tickets.

Excellent written communication skills.

Proactive and solution-oriented mindset.


Why Join Us?

Be part of a fast-growing eCommerce business with opportunities for growth.

Work remotely with flexible hours.

A supportive team that values innovation and initiative.

Benefit from genuine career progression opportunities based on your performance.


If you're passionate about eCommerce, thrive in customer service, and want to contribute to a growing business, we’d love to hear fron you!


When applying, please include a short paragraph explaining why you think you'd be a great fit for this role

To confirm you've read the full job description, please include the phrase “Inbox Ninja” somewhere in your application. Applications without this phrase will not be considered.