Dispute Manager for Dropshipping Stores

Schedule: Monday-Sunday
Time: 28hrs/week
Salary: $550/mo

We are looking for an experienced Dispute Manager to handle chargebacks, claims, inquiries, and RFIs for our dropshipping stores. If you're skilled in managing disputes across PayPal, Shopify Payments or AirWallex/Oceanpayment, we want to hear from you!

What will be your main responsibilities:
- Respond to incoming claims, chargebacks, and RFIs within 3-6 hours.
- Maintain an 85%+ success rate in dispute resolution.
- Work closely with the customer service team to minimize disputes before they escalate.

Requirements:
- Proven experience handling chargebacks and disputes on PayPal and Shopify (AirWallex and OceanPayment is a plus).
- Track record of successfully resolving chargebacks and inquiries for dropshipping businesses.
- Be able to communicate with the customer service representatives to minimize disputes.

To Apply:
If interested, please apply with the following subject line: "Let's win some disputes!" and respond to the following questions:

1. What’s your experience with PayPal, Shopify, and AirWallex chargebacks?
2. Have you worked on disputes for dropshipping companies? If so, tell us more.
3. Can you share proof/cases that you've worked in PayPal / Shopify / AirWallex for disputes?
4. What’s your average success rate in resolving or reversing chargebacks?
5. Are you confident that you can handle claims/disputes/RFIs within 3-6 hours? Why?
6. What is your average handling time for a dispute?
7. Are you able to work fulltime within a few weeks/months?

Looking forward hearing from you!