Dispute Manager

Hiring: Dispute Manager with Dropshipping & Shopify Chargeback Experience

We’re looking for an experienced(!!!!!!) and detail-oriented Dispute Manager to join our e-commerce team. If you have a strong background in handling dropshipping disputes and Shopify chargebacks, we want to hear from you!

What You’ll Do:
Monitor and manage all incoming chargebacks and disputes across multiple Shopify stores

Collect and organize compelling evidence to fight and win disputes

Communicate with payment processors (Shopify Payments, PayPal, Oceanpayment etc.)

Investigate customer complaints, fraudulent claims, and delivery issues

Work closely with customer service and fulfillment teams to resolve order issues quickly

Analyze dispute trends and provide recommendations to reduce chargebacks

???? Requirements:

1+ years of experience handling eCommerce disputes, especially for dropshipping businesses

Proven track record of successfully winning Shopify chargebacks

Solid understanding of fulfillment challenges, delivery times, and common customer objections in dropshipping

Experience dealing with multiple payment processors (Stripe, PayPal, Shopify Payments, etc.)

Strong English communication skills (written and verbal)

Highly organized, detail-oriented, and proactive

Able to work independently and meet deadlines

???? Perks:
Long-term, stable position

Competitive monthly salary based on experience

Performance-based bonuses !!

Supportive and fast-growing team

?? To Apply:

ONLY IF EXPERIENCED. INEXPERIENCED WILL NOT BE ANSWERED

Your CV

A brief summary of your experience with chargebacks and dispute management

Specific platforms you’ve handled disputes on (e.g. Shopify, Stripe, PayPal, etc.)

Examples or stats (if any) of dispute success rates

We only review applications with experience.
If that’s you — we can’t wait to meet you!