Dispatcher

About Us:

Pacific Commercial Services (PCS) is a growing environmental services company specializing in remediation and transportation of hazardous and non-hazardous waste. We pride ourselves on professional growth, personalized development, and fostering a collaborative team environment. Our company requires a skilled Dispatcher who can dynamically handle real-time challenges, optimize resource allocation, and effectively communicate with both customers and internal employees.

Position Overview:

The Dispatcher is a critical role in ensuring smooth daily operations across our business. This role demands strong decision-making skills in the face of changing variables, along with the ability to coordinate and optimize personnel, vehicles, and equipment for jobs. The ideal candidate is organized, adaptable, and maintains a calm, professional demeanor while managing multiple inputs from project managers, employees, and customers. This role will require adapting to situations without necessarily having clear Standard Operating Procedures (SOPs). We are looking for someone who loves dynamic problem solving, working with people, and optimizing resource allocation for a smooth and streamlined schedule.

Key Responsibilities:

• Assign personnel, vehicles, and equipment to jobs based on project requirements, resource availability, and employee preferences.
• Monitor and adjust resource allocations in real-time, responding to evolving conditions and last-minute changes.
• Maintain open and clear communication with internal employees, project managers, and customers to ensure expectations are met and issues are resolved swiftly.
• Proactively identify and address scheduling conflicts, inefficiencies, and resource bottlenecks.
• Manage, support, and train other dispatchers or team members, fostering a collaborative and productive environment.
• Maintain accurate and up-to-date records for personnel, equipment, and job schedules within internal systems.
• Confidently operate in scenarios where SOPs are unclear or do not exist, applying critical thinking to develop effective solutions.
• Collaborate with various departments to ensure data entries and reporting are accurate and completed in a timely manner.


Skills & Requirements:

• Fluent in English (written and spoken) with excellent communication skills.
• High energy and positive attitude
• Experience in managing and training other employees, ideally within a dispatching or logistics role.
• Ability to make quick, effective decisions with limited information in a fast-paced environment.
• Strong interpersonal skills; able to maintain positive, professional relationships with internal teams and customers.
• Demonstrated ability to optimize schedules, balance job requirements with employee preferences, and foresee potential operational conflicts.
• Proficient with Microsoft Office (Excel, Word, Outlook), scheduling software, and related tools.
• Wants to build a long term career with a company that invests heavily in their employees
• Composed under pressure; able to handle high-pressure situations with a positive attitude.
• Highly organized with exceptional attention to detail and the ability to multi-task.
• Experience working in environments where clear SOPs may not exist, and the ability to create or adapt solutions on the fly.
• Team player who can also work independently and think critically.
• Available to work during US Mainland business hours.

Why Join PCS?
PCS offers a dynamic work environment where you can grow with the company. Whether you are in the Philippines or in Hawaii, we invest in your professional development and give you the tools and opportunities to succeed while making a tangible impact in our operations. We look for individuals who are hungry to learn and want to build out their career with PCS. If you thrive in fast-paced environments and enjoy solving complex logistical problems, this role is for you.

Application:
• Please submit your resume and a brief cover letter outlining your experience and why you’re the ideal candidate for this role.
• Please format your email with the subject line titled: ":[Your Name] looking to be a dispatcher at PCS!"
• In your email, please include:
• Your resume
• MBTI score (if you have)
• Internet speedtest.net score
• Your computer setup
• Which city you are located in the Philippines