Dispatch & Operations Coordinator

Job Description?
We are seeking a plug-and-play Dispatch & Operations Coordinator to join our team! You'll be responsible for the timely resolution of all driver routes and support inquiries and assist in other miscellaneous tasks as needed.
 
Responsibilities
·       You'll be the first point of contact for driver routes, support and guidance
·       Represent our company in a professional, courteous manner
·       Understand the Lunchdrop brand, voice and tone and express it in all communications
·       Provide prompt resolution to issues
·       Work with various internal teams to identify and troubleshoot issues

Requirements
·       3+ year in dispatch and/or support coordination for a fast, paced company
·       Strong desire to learn about the day-to-day operations of the company
·       Great communicator with excellent writing skills
·       Tech savvy; can troubleshoot general online and mobile issues and clearly communicate solutions/problems
·       Ability to maintain composure during escalated/stressful situations
·       Comfortable in a fast-paced, startup, and time sensitive environment
·       Customer centric with ability to maintain composure during escalated/stressful situations
·       Empathetic; you look forward to assisting and resolving any inquiries/concerns to the best of your abilities
·       Ability to work in a team atmosphere AND work independently
·       Act with high sense of urgency, care, and attention to detail
·       Education: Bachelor's Degree in English, Communications, Public Relations, Psychology or related field?