Dispatch Manager – Remote (Philippines-Based)

Company: CrewsLink
Location: Remote (Philippines)
Working Hours: 8 a.m. to 5 p.m. Mountain Time (Night Shift in PH)
Employment Type: Full-Time

About CrewsLink:
CrewsLink provides reliable and efficient ground transportation solutions for airline crews. As we grow, we’re seeking a dedicated Dispatch Manager based in the Philippines to oversee our dispatch operations, ensuring our high standards for quality and service are met at every level.

Role Overview:
The Dispatch Manager will lead and manage our dispatch operations, leveraging our Dialpad Contact Center system to ensure smooth and effective communication across our teams. This role requires a proactive, detail-oriented professional with strong experience in dispatch and contact center management. You’ll oversee quality assurance, training, and performance while leading by example—this means you won’t hesitate to jump in, take calls, and set the standard for exceptional service.

Key Responsibilities:
• Dispatch Management: Oversee daily dispatch operations, ensuring smooth processes and effective communication.
• Quality Assurance: Conduct regular quality assessments to maintain high service standards and identify areas for
improvement.
• Training & Development: Design and implement training programs to upskill dispatch team members and maintain
high performance.
• Lead by Example: Take calls as needed and demonstrate effective dispatch practices to set a high standard for the
team.
• Proactive Problem Solving: Address and resolve operational challenges quickly and independently.

Qualifications:
• Experience with Dialpad (or similar contact center systems) is required.
• Previous experience in dispatch management or contact center supervision.
• Strong quality assurance and training background.
• Proactive, detail-oriented, and not afraid to lead by example.
• Exceptional communication and interpersonal skills.

What We’re Looking For:
We’re looking for a hands-on leader who is excited to take ownership of dispatch quality and training. You should be comfortable identifying and addressing issues before they escalate, continuously looking for ways to improve team performance, and setting a high standard for service.

To Apply, please submit the following:
1. Resume
2. A one- to two-minute video explaining why you’re the best fit for CrewsLink and how your experience in dispatch and
Dialpad expertise will help our team succeed. Please ensure the video is tailored specifically to CrewsLink.
3. Portfolio or Documentation showcasing any relevant achievements, if available.

Why Join CrewsLink?
• Growth Opportunity: Be part of a growing company with the chance to shape dispatch operations.
• Supportive Environment: We’re here to support and challenge you to reach your full potential.
• Leadership Role: Lead with autonomy, supported by a collaborative, mission-driven team.

Submit your application along with the required video and any relevant documents for consideration. Only candidates with Dialpad experience and the ability to commit full-time to this role will be considered.