Dispatch

Responsibilities:
• Answer incoming client calls and emails promptly and professionally.
• Create and manage service tickets in our PSA (Professional Services Automation) system (preferably AutoTask).
• Assign tickets to appropriate technicians based on skill set and workload.
• Prioritize tickets according to urgency and impact on business operations.
• Coordinate with technicians to ensure timely resolution of technical issues.
• Communicate effectively with clients regarding ticket status and resolution timelines.
Requirements:
• Highly proficient in English, both spoken and written.
• Basic computer skills and familiarity with Microsoft Office products (Word, Excel).
• Strong organizational and multitasking abilities.
• Ability to prioritize tasks based on ticket type and technical complexity.
• Basic understanding of IT concepts and terminology.
• Excellent interpersonal skills and a customer-focused approach.
Preferred Qualifications:
• Experience in a similar role within an IT MSP or technical support environment.
• Familiarity with ITIL (Information Technology Infrastructure Library) best practices.
• Certification or training in IT service management or related fields.
• Previous experience working with PSA tools such as AutoTask (preferred) and Kaseya

Please take the following assessment: https://www.ondemandassessment.com/link/index/JB-6NWAYSJWN?u=1138801
Please upload resume and fill out the assessment questions FULLY