Director of Operations for Fast Growing Creative Stationery Ecom Brand

Are you ready to make a meaningful impact and take the reins of a rapidly growing e-commerce brand? As the Director of Operations at Hadley Designs, you will be at the heart of our company's evolution, driving efficiencies, scaling processes, and ensuring smooth execution across all business functions. This is a unique opportunity to shape our journey toward becoming a $100M brand while solving critical challenges that drive growth and innovation. If you thrive in a fast-paced environment where your problem-solving skills and leadership will be tested daily, we want to meet you.

At Hadley Designs, you’ll lead cross-functional teams to ensure all departments—product development, marketing, customer service, and operations—are aligned toward our company’s strategic goals. Your role will involve overseeing everything from optimizing project management processes to implementing cutting-edge automation tools. As the driving force behind our operational success, you’ll ensure timely product launches, excellent team performance, and consistent improvements to our workflows. Your leadership will foster a culture of collaboration, accountability, and innovation.

We are looking for someone who is ready to be proactive, results-driven, and passionate about operational excellence. With autonomy to introduce new ideas and the support of a dynamic, driven team, you will have the opportunity to make a lasting impact on the future of Hadley Designs.

At Hadley Designs, we’re on a mission to create inspiring, high-quality products that help families, teachers, and individuals express creativity and bring joy to their everyday lives. From educational posters to beautifully crafted stationery, we’re passionate about making a meaningful impact on the people we serve. We’re dedicated to empowering creativity while building a $100M brand, and we want you to help us shape the future of our business and our community. If you’re looking for a place where your contributions matter, Hadley Designs is where you belong.

Requirements
Primary Objectives 20% BIG ROCKS – These must be done first and at all costs.

1 Scaling Operations: Ensure the business can scale by refining operational processes, especially with large or complicated product launches and quick pivots.
2 Team Alignment: Ensure all teams (marketing, product, operations) are working cohesively on aligned goals.
3 Accountability Systems: Create and maintain clear accountability frameworks for KPIs. Then hold team members accountable.
4 Process Automation: Lead process automation and implementation of new tools to reduce manual work.
5 Amazon Account Health Management & Troubleshooting, creating appeals and plans of action as necessary.
6 Ensure we are hitting >20% Net Income

Regular Work Activities 80% – These must be done ongoing daily/weekly after the BIG ROCKS are complete.

1 Oversees the day to day operations of the business of the Company.
2 Identifying and driving improved performance, enhancements, automations, and efficiencies in our processes.
3 Approving tasks that need to be approved
4 Organizes and oversees the schedules and work of assigned staff.
5 Ensures that defects are caught during the QA process to reduce errors
6 Manages roadmap & coordinates the project kickoff of product launches
7 Determines labor needs to meet production goals.
8 Coordinates with process manager to ensure all SOP’s are up to date and followed
9 Oversees the training of new team members using an online training video platform
10 Drive the introduction of automation and AI tools to enhance operational efficiency. The Director will be responsible for evaluating, selecting, and implementing new technologies across various departments to reduce manual workloads and increase productivity. This includes researching emerging technologies and ensuring the seamless integration of these tools into daily workflows.
11 Lead and ensure smooth communication across all departments, including marketing, customer service, product development, and operations. The Director will oversee regular cross-functional meetings to ensure product launches, priorities, and ongoing projects are aligned and supported by all teams.
12 Train, develop, mentor and evaluate team members effectively
- Assess individual job performance & recommending an appropriate course of action for personnel issues
- Conducts performance evaluations that are timely and constructive.
- Handles discipline and termination of team members as needed and in accordance with company policy.
13 Ensure all team members are properly performing 411’s
14 Drive effective collaboration, communication, and commitment across multiple departments with competing priorities (always making sure a new project aligns with one of our three company priorities)
15 Maintain & provide weekly and daily reports that reflect the status of all projects happening in the business.
16 Assist with the creation of quarterly and annual goal planning such as completing the 1-3-5 annually.
17 To formally apply on this link: apply.workable.com/hadley-designs/j/DE75A7E6C6/