Digital Support Specialist

Come join the Digital Account Management team at a startup that is growing exponentially. This is the opportunity to put your career trajectory on a rocketship.

We offer a platform for SMB's to be able to manage their website, hosting, security, and domain registration, all under one roof. We also provide ongoing support via a dedicated Digital Account Manager.

Here is a link to our website: Upgrade to see actual info

What We’re Looking For

We are searching for a motivated, hard working, and analytical Digital Support Specialist to join our Upgrade to see actual info the role of Digital Support Specialist, you will support the Digital Account Manager with the post sale relationship of our client base - consisting of small and medium sized business i.e. Law firms, Construction Companies, Accounting firms, etc.

You will assist in the long term development of our clients, creating and executing plans alongside Digital Account Managers to deliver consistent upward growth, keeping clients happy and maintaining stability.

You will assist managing the client relationship, driving success for existing clients, develop and maintain customer success plans, implementing revisions/updates to clients’ websites.

Key Responsibilities

Work with Digital Account Managers to provide daily support on tasks
Assist in the management of the client relationship, driving success for existing clients
Follow customer success plans, implementing revisions/updates to client’s websites
Support on-boarding any new clients onto our platform, ensuring they have a smooth and successful launch following signup
Work cohesively with the Digital Account Managers to uncover client needs and tie those needs to our specific set of services

Desired Qualifications

Native or (close to) English written/verbal skills
1+ years of experience in relevant field
A proven track record within an account management role, preferably from either a Advertising, Agency, or SaaS background
Demonstrated ability to work independently and manage multiple projects and deadlines simultaneously
Detail-oriented
Strong organizational and time-management skills
Track record of working both independently and with a team

**Important Points**

Please provide a copy of your resume
Link to your Online jobs profile
A voice recording summarizing your experience, why you want to work with, us and what you like to do in your spare time