Digital Marketing & Customer Support Specialist

Join a Leader in EV Charging Solutions

Company Introduction:
We are driving the future of sustainable transportation with our top-tier electric vehicle (EV) charging solutions. Based in USA and top rated with ambitious plans for national and international expansion. Our team is a blend of innovative thinkers and dedicated professionals committed to excellence and sustainability.

As our Digital Marketing & Customer Support Specialist, you will be an essential part of our team, combining your skills in digital marketing with a passion for exceptional customer service. You will help drive our marketing efforts, engage with customers in multiple languages, and ensure accurate data entry management across our systems.

Key Responsibilities:
Digital Marketing:
- Manage and execute digital marketing campaigns to drive traffic and engagement across various platforms.
- Create and optimize content for social media, email marketing, and website channels.
- Use data analytics tools to monitor campaign performance and generate insightful reports.
- Assist in the development and implementation of marketing strategies and promotional plans.

Customer Support:
- Provide customer service by responding to inquiries through email, phone, and chat.
- Troubleshoot and resolve customer issues promptly and effectively, maintaining a positive and professional demeanor.
- Work closely with the sales and technical teams to address customer needs and provide accurate information.

Data Entry and Management:
- Accurately enter and update customer information, sales data, and other relevant information into our CRM system.
- Ensure all data is up-to-date and correctly categorized for easy retrieval and reporting.
- Assist with data cleansing and validation tasks as needed.

We're Looking For:
- A proactive, detail-oriented individual with a passion for digital marketing and customer service.
- Strong written and verbal communication skills in both languages.
- Experience in digital marketing platforms (e.g., Google Ads, Facebook Ads, email marketing tools).
- Proficiency in data entry and familiarity with CRM systems.
- Ability to handle customer inquiries with patience, empathy, and professionalism.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Basic understanding of analytics and reporting tools is a plus.
- Bilingual proficiency in English and Spanish is a big plus.

Why You'll Love Working With Us:
- Innovation: Be part of a team that is at the forefront of the EV charging industry with innovative technology.
- Growth: Enjoy opportunities for professional development and career advancement.
- Culture: Work in a collaborative, forward-thinking, and supportive environment.
- Impact: Contribute to projects that make a real difference for our customers and the environment.

Application Process:
- Excited? So are we! Apply by sending us your cover letter and resume. In your cover letter, tell us about a project you’re proud of and how it aligns with our mission. Portfolio or examples highly encouraged.

What Awaits You:
- This full-time position starts with a probationary period of 3 months, offering an opportunity to become a long-term, integral part of our team.
- Stand-out candidates will be invited to participate in a trial project that aligns with our goals and your skills.

Ready to Power the Future with Us?
If you’re eager to leverage your skills in digital marketing and customer support to help us grow and succeed, we can’t wait to hear from you.

Join us in our mission to revolutionize the EV charging world!