Detail-Oriented QA Analyst for Call and Process Oversight

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TYPE OF WORK

Full Time

SALARY

TBD

HOURS PER WEEK

40

DATE POSTED

Aug 21, 2024

JOB OVERVIEW

Do you thrive on ensuring that everything is done just right? Are you the kind of person who loves to oversee processes, making sure that every "T" is crossed and every "I" is dotted? Twin Homebuyer is looking for a meticulous QA Analyst to join our team.

What’s the Role?

As our QA Analyst, you’ll be responsible for monitoring calls, ensuring that scripts are followed, and verifying that all notes are accurately tracked in our system. You’ll be the go-to person for accountability, ensuring that everyone is doing what they’re supposed to do, and that all processes are followed correctly.

Who We’re Looking For:

- *Detail-Oriented:* You have an eye for detail and ensure that nothing slips through the cracks.
- *Process-Oriented:* You enjoy following and enforcing systems, making sure that everything is done according to plan.
- *Trainer and Mentor:* You’re capable of explaining processes clearly to others, providing training and guidance to ensure everyone knows how things should be done.
- *Accountability Expert:* You’re the person who ensures that standards are met, holding everyone accountable for their work.

What You’ll Do:

- *Monitor Calls:* Listen to calls to ensure scripts are being followed and identify areas for improvement.
- *Ensure Proper Tracking:* Verify that all notes and details are accurately recorded in our system.
- *Provide Training:* Guide and train teaUpgrade to see actual infombers on how to properly follow processes and maintain standards.
- *Enforce Accountability:* Ensure that everyone is doing their job correctly and that all processes are followed meticulously.

Why Join Us?

At Twin Homebuyer, we value precision, accountability, and excellence. If you’re a QA Analyst who enjoys ensuring that everything is done right and takes pride in maintaining high standards, we want to hear from you.

How to Apply:
1. *Send us a Direct Message* through OnlineJobs.ph. If you can’t follow this instruction, this isn’t the place for you.
2. *Answer a Few Questions:* We’ll ask about your experience in QA, your approach to maintaining standards, and how you align with our core values.
3. *Submit a Video:* If we see potential, we’ll ask you to create a short video explaining how you would approach QA and enforce accountability in our team.
4. *Complete an Exam:* We’ll test your ability to monitor calls, track details, and ensure that processes are followed correctly.

*IMPORTANT:
This role is for someone who takes pride in precision and accountability. If you’re not detail-oriented or don’t enjoy holding others accountable, this isn’t the role for you.

Ready to ensure everything is done right? Apply now, and let’s see if we're a match.

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