Design Team Lead for DTC E-commerce Brand

Job Type: Full-time
Duration: Long-term (preferably over 6+ months)
Location: Online
We are seeking a Design Manager who will oversee our design department and ensure our customers receive the highest quality designs in a timely manner.
Key Responsibilities:
Team Management:
• Hire, manage, and supervise a team of designers.
• Train and mentor team members on effective design techniques and company policies.
Operational Oversight
• Develop and implement Standard Operating Procedures (SOPs) for designers.
• Monitor and analyze each designer’s performance metrics to identify areas for improvement.
Collaboration:
• Work closely with other departments to ensure a cohesive customer experience.
• Provide regular reports on design activities and outcomes to senior management.
Customer Focus
• Resolve issues and implement strategies to improve customer satisfaction, speed, and quality.
Industry Awareness:
• Stay informed about industry best practices and emerging customer service trends.
Qualifications:
Experience:
• Minimum of 1-2 years in a design department leadership role, preferably in an e-commerce environment.
Skills:
• Strong leadership and team management skills.
• Excellent English communication skills.
• Proficiency in design software and systems (especially Photoshop, Illustrator, and preferably also Midjourney).
• Demonstrated problem-solving skills and the ability to handle challenging customer situations.
Requirements:
• Full-time availability (40 hours per week).
• Strong internet connection (important for Zoom calls).
What We Offer:
• Competitive salary with growth potential as our design team expands.
Application Instructions:
If you are genuinely interested in this role, please send a video introducing yourself and discussing your background experience. In the video, ensure you clearly understand the requirements and responsibilities of this position.
We are looking forward to hearing from you!
Kind regards,
Marc van der Struik