Customer support

We are an established and thriving ecommerce company seeking a skilled and dedicated Customer Support Specialist to provide exceptional service to our valued customers on Upwork. If you are passionate about ecommerce, possess excellent communication skills, and enjoy resolving customer inquiries, we want you to be a part of our team!

Responsibilities:

Respond promptly and professionally to customer inquiries via email, ensuring a high level of customer satisfaction.
Assist customers with order inquiries, product information, and general support, offering personalized solutions and guidance.
Troubleshoot and resolve customer issues, such as order discrepancies, delivery concerns, and product inquiries, ensuring timely and accurate resolutions.
Provide product recommendations and advice to customers based on their needs and preferences.
Collaborate with internal teams to address complex customer issues and escalate unresolved matters when necessary.
Monitor and maintain customer satisfaction metrics, striving to meet or exceed targets.
Requirements:

Proven experience in customer support or a related role, preferably in an ecommerce environment.
Excellent written and verbal communication skills in English, with a friendly and professional demeanor.
Strong problem-solving abilities and attention to detail to identify and resolve customer issues effectively.
Familiarity with ecommerce platforms and order management systems is preferred.
Empathy and patience when dealing with customers, ensuring their needs are met with professionalism and care.
Ability to work independently and efficiently in a remote setting.
Flexibility to work during peak hours, weekends, and holidays to meet customer support demands.
Reliable internet connection and a quiet workspace for uninterrupted communication.

If you're interested on the job application, send us 'hello blue' as the first message.
How to Apply:
If you are excited about the ecommerce industry and are ready to make a positive impact as a Customer Support Specialist, we would love to hear from you. Please submit your updated resume along with a brief cover letter outlining your relevant experience and why you are the perfect fit for this role.

We look forward to reviewing your application and potentially welcoming you to our dynamic team!