Customer service agent

About Us:
We are a D2C women's health brand dedicated to delivering exceptional customer experiences. We're seeking a detail-oriented and experienced Customer Service Agent who can provide our customers with first-class service and be eager to solve problems, no matter how big or small.

What You'll Own:
? Build meaningful relationships with customers across all channels and keep them happy (email, chat, comments, reviews)
? Take full ownership of customer issues from first contact to resolution, raising critical issues with the business team with suggested solutions
? Take the initiative to identify and implement process improvements based on customer feedback
? Develop and document best practices for customer support team to learn and grow
? Proactively spot trends and suggest solutions before they become problems
? Shape the future of our customer experience through innovative ideas

If you are interested in this job, please help complete this customer service exercise. It will take around 30 min to 1 hour so please make sure to secure enough time and do all in one setting. Looking forward to working with you. Upgrade to see actual info