Customer service (Shopify Experience)

Are you a pro at handling customer inquiries with a smile (even virtually) and know your way around Shopify like the back of your hand? If yes, keep reading!

We’re on the hunt for a Customer Support Specialist who can not only resolve issues like a boss but also ensure every customer feels like they’re our top priority. If you thrive in a fast-paced environment and can tackle 30 tickets an hour without breaking a sweat, this could be your next big move.

What You'll Be Doing
As our Customer Support Specialist, you'll be the go-to person for all things customer service. Here's a peek at your daily responsibilities:

Answer customer inquiries via email, chat, and phone like a seasoned professional.
Resolve issues quickly, from order hiccups to payment puzzles, while keeping our customers happy.
Partner with our operations team to keep things running smoothly.
Stay sharp and up-to-date on Shopify’s backend, apps, and plugins (trust us, this is key!).
Share your insights and ideas to make our processes better—your input matters!

What We’re Looking For

-Experience: You’ve worked in customer support before, especially with Shopify stores.
-Efficiency: Handling 30+ tickets an hour? No problem! You thrive on multitasking and staying organized.
-Communication: Stellar written and verbal communication skills. -You make even tricky situations sound pleasant.
-Problem-Solving Skills: You don’t just answer questions—you fix problems and anticipate needs.
-Tech Savviness: Familiarity with Shopify’s backend, apps, and plugins is a must.
-Bonus points if you’ve got a degree or certifications in a related field, but your experience and attitude matter most to us!

Why Join Us?
Competitive salary with performance-based bonuses (hard work pays off here!).
Fully remote, so you can work from your favorite coffee shop or your cozy couch.
A dynamic, supportive team that values your contributions and encourages professional growth.
The chance to make a real impact by helping us improve and evolve our customer support processes.

How to Apply (Follow These Steps)

1) CV + Portfolio
2) Tell us about the software you’ve used for customer support and how many emails/tickets you’re used to handling per day.
3) Share your Whatsapp Number + Skype ID
4) Subject Line: Mention "GO CSR" in the title