Customer service

We are urgently seeking an experienced Customer Service Representative with a strong background in managing Klarna and PayPal disputes within the EU. The ideal candidate will also handle customer emails, complaints, and ensure high levels of customer satisfaction. If you thrive in a fast-paced environment and are looking for growth opportunities, this role is for you!

Key Responsibilities:
- Manage and resolve customer disputes related to Klarna and PayPal payments, refunds, and chargebacks
- Respond to customer inquiries via email, addressing questions, concerns, and complaints
- Investigate and resolve complaints promptly while maintaining a high level of professionalism
- Provide clear and effective communication to customers, ensuring a positive experience
- Work closely with internal teams to find solutions to customer issues and improve service quality
- Stay up-to-date with Klarna, PayPal, and EU consumer protection regulations
- Document customer interactions in the CRM system and escalate cases when necessary

Requirements:
- Proven experience in customer service, with specific expertise in Klarna and PayPal dispute resolution
- Strong written communication skills for professional email correspondence
- Excellent problem-solving skills and the ability to handle complaints with patience and empathy
- Ability to work in a fast-paced environment, managing multiple customer inquiries and cases
- Familiarity with EU consumer rights and regulations
- Fluent in English (additional EU languages are a plus)
- Self-motivated with the ability to work remotely

What We Offer:
- Competitive salary with performance-based promotions and salary increases
- Opportunity for career growth within a fast-growing company
- Flexible remote work environment with support for work-life balance
- Ongoing training and development opportunities

How to Apply:
If you're ready to join a dynamic team and make an impact, please send your CV!

We are looking forward to your application!