Customer Support for our Call-center

This job can be characterized in three words: capable, resourceful, dynamic. You can negotiate, manage, know how to talk to customers, sell on the phone, experience in the e-commerce customer service ? Then this job is for you!

We are seeking a full-time executive VA to join our customer service call-center team.

-> ABOUT US:
We have served almost 100.000 customers in the US and EU. The brand is focused on anti-aging and providing skincare products to people. We're a small, fast-growing team and we're looking for people that share the same values as us and are focused on long-term growth.

-> YOU WILL BE RESPONSIBLE FOR:
• Providing excellent customer support on the phone.
• Calling customers, to solve issues quicker
• Selling them products via Phone Calls
• Managing our subscriptions via Phone Calls
• Making sure the chargeback rates and disputes are being low due to phone call optimisation.


-> TO SUCCEED IN THIS ROLE, YOU MUST HAVE:
• Fluent written and spoken English.
• Strong communication skills and the ability to ask relevant questions and sell.
• Natural resourcefulness on which products of our sortiment would fit for an upsell.
• Proactive and organized approach to work and know what upsells and cros-sells are.
• Independence and the ability to learn quickly.
• Motivation since we are going to pay you also a % of the sale you made via phone



-> IF YOU'RE SELECTED, PERKS WILL INCLUDE (AND WILL NOT BE LIMITED TO):
• Bonuses, such as holiday bonus.
• Flexibility with scheduling.
• Overtime pay. You can work as much as you want.
• Loyalty bonus.


-> HOW TO APPLY:
1. Change the subject line of your email to "I Want to Work for You - Phone Calls VA"
2. At the top of your message, write 2-3 sentences on why you would like this position and why you are a good fit.
3. Create a short Loom video and in 1-5 sentences each, answer the following questions:

A) What experience do you have with eCommerce & being a Phone Call assistant ?
B) What motivates you to do a great job?
C) Which part of this job are you most experienced in?
D) Do you have any experience that will make you perfect for the job?
E) Have you ever sold something via a Phone Call?
F) What is your definition of a great customer service?
G) Why do you think you're a good fit for the job?

Please do not answer more than the above instructions, as any additional information will not be considered.
We look forward to reviewing your application!

Sincerely,
Maximillian Vulje