Customer Support and CRM Operator

We are a Canada-based Appliance Repair company looking for a full-time, home-based customer support agent to work with our customer support & sales department.

Company Description
Located in the vibrant city of Vancouver, our company proudly provides home service to local households and property management companies. As a family-owned business, we are deeply committed to providing exceptional service through our dynamic and agile approach. Our team thrives in a fast-paced environment, constantly innovating to meet the evolving needs of our clients and their homes.

Job Description
We are on the lookout for a proactive and customer-oriented individual to join our dedicated
team in a fully remote capacity. This role is pivotal in managing both inbound and outbound
leads, ensuring a seamless experience for our clients and efficient scheduling for our
technicians. If you are someone who excels in communication, loves solving puzzles, and is
reliable, we would love to hear from you. The working hours are set between 5:00 am to 1 pm Philippine Standard Time, Thursday to Sunday.

Key Responsibilities
Lead Management: Promptly respond to service requests received via calls and emails & text messages, demonstrating a strong understanding of our services provided. (extensive training and guidance will be provided).

- Scheduling: Efficiently book jobs by coordinating with our field crew; routes using
our booking system, ensuring optimal service delivery.
- CRM Administration: Diligently input and manage all necessary information within our booking system to maintain up-to-date records and workflows. Preparing various reports and
other small administrative tasks.
- Client Relations: Maintain ongoing communication with existing clients, providing timely
updates and ensuring their satisfaction with our services.
- Business Development: Actively engage with property management companies,
presenting our comprehensive services to secure new contracts and expand our client base.

Ideal Candidate Profile
- Exceptional communication skills, both verbal and written, with fluency in English a must.
- Strong organizational abilities and attention to detail.
- Proficiency in using office software (ex. MS Word, MS Excel).
- Ability to work independently and as part of a team in a remote environment.
- Proactive mindset and problem-solving skills.
- Experience in customer service or sales is preferred.

What We Offer
- Fully Remote Work: Enjoy the flexibility and comfort of working from anywhere.
- Competitive Compensation: $4/hr. to start, with the ability to earn more + potential bonuses. Opportunities for higher pay and advancement, including profit-sharing, as part of our commitment to rewarding our team for their hard work and success.

We are invested in our agent's success. You will go far if you are:
- A fast learner
- A great communicator
- Calm and collected under pressure
- Can help us optimize our current processes
- Be a self-starter

Probation period: Length of probation period is 2 weeks. During this period you will receive the initial training and you will get a chance to prove your skills and show your engagement in the process.

Join our family-owned business and be a part of a team that is passionate about making a difference in the homes of our clients. Apply today to contribute to our mission of delivering unparalleled home services across Vancouver, BC, all while enjoying the benefits of a fully remote role and the potential for increased earnings through profit sharing. To ensure attention to detail and full understanding of our job description, please answer “07” in the age section. Applications without this keyword will not be considered.

This simple step helps us identify candidates who are thorough and genuinely interested in the position.

How to Apply:
Send an email to admin@tech-angels.ca with the subject line: "I want to be an agent".

Importent!!!
Please include a link to your OnlineJobs.ph profile within the email when you apply. After you send the email to apply, you will receive a response from us with a link to a Google Form. Please complete the Google Form to proceed to the next phase of the hiring process.