Customer Support Specialist and Collaboration Outreach

Overview

Headquartered in Miami, USA, PM Accelerator is one of the fastest-growing companies in the field of product management. We focus on helping international professionals around the world transition quickly into product management, securing top offers from top tier companies, and becoming product leaders. Our unique job search framework, developed by founder Dr. Nancy Li, helps to solidify PM skills, create product portfolios, overcome various challenges in the PM job search, accelerate career development, build a global network of product managers, and secure high salaries during job changes and searches. Website:https://www.pmaccelerator.io/

About the Role
As a Filipino Customer Support Representative and collaboration outreach specialist, you will be responsible for providing exceptional customer service to our clients and supporting our sales team. You will be the first point of contact for our customers, ensuring that their needs are met and providing solutions to their concerns.


Key responsibilities include:

Conduct online community management, including facilitating engagements, sending course reminders, answering customer questions
Manage PM Accelerator program operations, such as managing mentorship program, office hours, creating community events
Onboard new customers
Manage customer payment, billing, and create payment options using the course platform
Conduct market research of influencers and coaches within similar market
Reach out to influencers and coaches for collaboration requests
Communicate with event attendees and manage event logistics

Other Activities


Collaboration with team when necessary
Attend team meetings for updates
Other activities assigned by the company as needed

Requirements:
Very fluent in English
Bachelor's degree preferred.
Minimum of 2 years of experience in Customer Support or a related field.
Strong verbal and written communication skills.
Ability to handle complex customer situations with empathy and understanding.
Proficient in using computer systems and customer relationship management
Respond to customer inquiries in a timely manner, such as in 10 minutes or a reasonable time frame during normal business hours.
Respond to urgent customer requests during the weekends if urgent matters occur.
Proactive and able to work independently as well as part of a team.
Work hours : Monday to Friday 9-11am EST and 8pm-1am EST, (7 hours/day) and 5 hours during the weekend, total of 40 hours/week. Subject to change based on team needs

This is a full-time job. If you have other full-time or part-time jobs, please DON’T apply.



Benefits:

Competitive pay and performance-based incentives
Opportunities for professional growth and development.
Access to community/company training programs

How To Apply


Resume
Why do you want to work for PMA, and what makes you the right fit for this role?
Please note that all applicants will receive a take-home exam to assess their skills as part of the application process.