Customer Support Specialist / Client Relationship Manager

Job Description:
We are looking for a highly motivated and empathetic individual to join our team as a Customer Support Specialist. In this role, you will be responsible for maintaining strong, long-term relationships with clients, providing exceptional communication, and ensuring a positive experience for every individual you interact with. Your main tasks will involve responding to inquiries, engaging in friendly conversations, and managing ongoing client relationships. We value empathy, excellent communication skills, a dedicated approach to relationship-building, and the ability to type quickly and efficiently to respond in real-time.

Key Responsibilities:
Engage with clients in a friendly and professional manner, ensuring they feel valued and understood.
Build long-term, meaningful relationships with clients based on trust and empathy.
Provide thoughtful and personalized responses to client messages and inquiries.
Understand clients' needs and respond proactively to ensure their satisfaction.
Maintain client engagement and retention through consistent, thoughtful communication.
Help clients navigate various services, answer questions, and provide solutions.
Be responsive and flexible with your availability for client interactions.
Respond quickly and accurately, ensuring prompt replies to messages while maintaining quality and a natural tone in your conversations.
Drive sales through natural conversations, with the goal of generating leads and maximizing client purchases.

Qualifications:
Experience in sales and customer support is a huge plus. Ideally, we’re looking for someone with sales experience who can effectively convert interactions into opportunities.
Exceptional communication skills, both written and verbal.
Strong empathy and the ability to understand clients' emotions and needs.
Ability to maintain a positive attitude and calm demeanor even in challenging situations.
Self-motivated with a strong work ethic and attention to detail.
Proven ability to build and maintain long-term relationships with clients.
Ability to handle multiple conversations at once and stay organized.
Fast and accurate typing skills—the ability to type quickly and manage multiple chats efficiently is essential.
Experience with online communication tools is a plus, but we provide full training.
What We Offer:

Hourly rate and commission on sales to reward your efforts in generating and maintaining client interactions.
A dynamic and supportive work environment, where your input and ideas are always valued.
Opportunities for growth and advancement as our team expands.
Ongoing training and development to help you become the best at what you do.