Customer Support Specialist

We’re looking for a passionate and motivated Customer Service Specialist to join the team! You’ll be working in a company that’s all about redefining plant-based nutrition, offering premium, science-backed supplements made from the world’s best ingredients. The mission is to help people feel their best and live healthier lives by providing top-quality products that really work.

In this role, you'll play a key part in ensuring that customers have a positive experience. You will manage customer communications, making sure every interaction is helpful, reassuring, and reflects the great quality of the products. It's all about keeping customers happy, well-informed, and satisfied with their experience.

Key Responsibilities:
- Managing customer correspondence (email, phone, chat, SMS).
- Providing outstanding service that consistently wows customers.
- Responding to standout reviews and resolving any that are negative.
- Tracking common questions, complaints, and conversation themes to guide customer resource development.
- Provide guidance to customers on product selection based on their specific goals and needs.
- Communicating product specifications and information to new and existing customers.
- Record, categorize, and share customer feedback with the marketing team.
- Record, test, and detail any bugs or inconveniences in the online experience and raise with the marketing and web development team.

Qualifications:
- Exceptional written communication (free of elementary mistakes, easy to read, a professional and empathetic tone, etc.)
- Phone, email, and instant chat etiquette.
- Ability to communicate research findings into bite-size answers for customers.
- Ability to multitask and effortlessly change mental gears.
- Innately empathetic and willing to go above and beyond for others.
- Highly professional and organized.
- Analytical skills.
- Endless hunger for learning.
- Proficient in Google Sheets and Google Docs.
- 1 year in e-commerce customer service and CX platforms (Shopify, Gorgias) is preferred.

Salary and Benefits:
- Base salary: 55k PHP per month.
- Paid Time Off + Paid Holidays.
- 100% WFH.
- Flexible work arrangements and supportive team environment.

When applying, send your resume link, explain why you're a good fit, and include in the subject line “Onboarding is the best!” (attention to detail is key). Also copy and paste this Job ID: rec7Zjxj5pchxP4rs into your email response, along with this message: “I’m excited to be applying to Job rec7Zjxj5pchxP4rs!” This will let us know what job you’re applying for as well as show us that you actually read this entire job description (attention to detail is everything). Thanks and hope to hear from you soon!