Customer Support Specialist

***Must have Amazon experience. Others with no Amazon experience will be considered on a case-by-case basis***

SEEKING
We are looking for the next superstar Customer Support Specialist. A caring, well-rounded team member with drive & passion for adding value and being a part of a growing company.

REQUIREMENTS
High-level written English
High-level spoken English
High-level English comprehension to be able to figure out how to handle/resolve a buyer's concerns.
Ability to compose correct, intuitive responses without using a template (templates ARE provided, but they are used as a base, not as the standard).
Flexibility with working hours, including weekends.
Ability to personalize customer responses (templates available).
Organized, detail-oriented, positive attitude, and resourceful.
Must demonstrate good communication skills and collaboration with the team.
Must have a fast and stable internet connection, with backup power and internet in case of interruptions.
The role supports multiple platforms (Amazon, Walmart, eBay, Gmail, and Helpscout), making it ideal for someone eager to work in a dynamic environment.

Nice to have:
Amazon Seller Central Experience

***Training will be provided in terms of our specific process and workflow but you need to be able to take initiative, THINK, and RESEARCH.***

ADDITIONAL NOTES
Work Hours: 9 AM - 6 PM EST (night shift in PH)
Payment: Biweekly via PH bank
Benefits: 10 days of PTO/year after a 30-day trial period

We are a fast-growing company that values hard work, supporting each other and a work-life balance. I am looking for highly motivated VAs who are fast learners and independent, who can problem solve and take initiative. Giving the best care to our clients by taking care of their businesses is our top priority!

HOW TO APPLY
If you or someone you know fits the criteria, feel free to apply using the application link provided:
Application Link: forms.clickup.com/8498802/f/83bkj-25458/SNMWPQIVLH15O4Z6K1


******If you do not follow instructions, your information will not be reviewed and you will not be considered.*******


I look forward to hearing from you!
Angelica
Riverbend Consulting