Customer Support Specialist

JOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

•Address customer inquiries through email, chat, and phone with professionalism and empathy.
•Troubleshoot and resolve issues related to PAP MD products.
•Manage and resolve disputes and chargebacks efficiently.
•Ensure high levels of customer satisfaction by providing timely and effective solutions.
•Accurately document and track customer interactions and resolutions.
•Collaborate with teaUpgrade to see actual infombers to enhance the overall customer experience.
•Stay informed about product updates and company policies.
•Develop and maintain Standard Operating Procedures (SOPs) for tasks and processes.

EXPERIENCE AND SKILLS REQUIRED:

•2+ years of customer support experience: Proven track record in a customer service role, preferably in a technical support environment.
•Excellent written and spoken English skills: Ability to communicate clearly and professionally with customers.
•Strong problem-solving abilities: Demonstrated experience in resolving complex customer issues.
•Ability to work independently: Self-motivated and able to manage time effectively in a remote work environment.
•High level of empathy and patience: Able to handle stressful situations and provide exceptional customer service.
•Technical proficiency: Comfortable using CRM software, customer support tools, and other relevant technologies.
•Must-be proficient in software and tools such as Richpanel , Shopify , Google Sheets Shiprush , Funnelish and payment processing systems like Stripe and PayPal.


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TECH REQUIREMENTS:
Computer - at least i5 or equivalent with 8gb RAM
Internet Speed - At least 50 MBPS Download speed

Job Type: Full Time
Schedule: Monday to Friday 9AM - 5PM EST // Monday to Friday 9PM - 5AM PHT
(subject to change based on coverage needs).

Salary Range: PHP 26,000 - PHP 35,000 monthly, Depending on experience

Bonus Package
•Paid Time off
•13th month Pay


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APPLICATION INSTRUCTIONS:

1. Please record a video that is no longer than 2 minutes (use loom to do this, it’s free) • In the video please do 3 things:
•Introduce yourself (name and where you are from)
•Briefly tell what your experience as Customer Support Specialist has been so far.
•Briefly tell why you think you are a good fit for this position

2. Please send an email to Upgrade to see actual info with the Subject: I am your next “PMD :: Customer Support Specialist”

3. Then, please share a couple of paragraphs describing why you'd be good for this position, and

4. Please share the link to your resume (don't skip this step or we will not accept your application!).

5. Please also include your mobile phone and Viber contact number (We will provide updates regarding your application here) to speed up the application process. Thank you.