Customer Support Rockstar Needed for Ecom Business

Introduction:
We are a fast-growing e-commerce company specializing in drop shipping, serving the European market and expanding into the USA. To ensure excellent customer service and seamless order fulfillment, we are seeking a Customer Support and Order Fulfillment Manager. This part-time role requires detailed experience in the drop shipping business model and a strong understanding of logistics, particularly from China to Europe.

Responsibilities:

Customer Support:
- Monitor and manage the inbox two or three times daily, responding to customer inquiries promptly and professionally.
- Handle customer complaints, refunds, and order status inquiries.
- Moderate and answer >Facebook comments to engage with the audience and maintain a positive brand image.
- Resolve disputes or escalated issues, including logistics or product-related complaints, in a timely manner.

Skills and Qualifications:
-Proven experience in customer support and order fulfillment within a drop shipping environment.
-Deep understanding of logistics processes, especially from China to Europe.
-Excellent communication skills for interacting with customers, suppliers, and shipping companies.
-Familiarity with tracking tools, order management systems, and customer service platforms (e.g., Zendesk, Gorgias).
-Strong organizational and analytical skills, with the ability to calculate and report on shipping performance metrics.
-Problem-solving mindset with the ability to resolve disputes effectively.


Compensation & Career:
-5$ per hour, for 3-4 hours per day
-Option for full time in the future

Screening Questions:
When applying, please include the answers to the following questions:

1. What is your experience with customer support in the drop shipping industry?
2. Have you worked with suppliers in China, and what tools or methods do you use to manage and track orders?
3. Can you describe a situation where you resolved a logistics issue or dispute and the steps you took?
4. What platforms or tools (e.g., Zendesk, Gorgias) have you used for customer support and order management?
5. How do you manage your daily schedule to ensure inboxes are cleared twice daily and >Facebook comments are addressed promptly?
6. What is your current occupation and availability?