Customer Support Representative (m/f) for Swiss Online Shop (german language)

We are a dynamic Swiss online shop specializing in high-quality products, dedicated to providing our customers with an exceptional shopping experience. To further enhance our service, we are looking for a dedicated Customer Support Representative to join our team.


Job Description:

As a Customer Support Representative, you will be the first point of contact for our customers, handling their inquiries and issues efficiently and professionally. This role involves:

Managing customer inquiries via email (approximately 10-20 emails per day)
Handling returns, complaints, refunds, and general customer concerns
Providing timely and effective solutions to customer issues
Using Shopify to manage customer orders and inquiries
Requirements:

Fluent in German, mostly written
Experience with Shopify is essential
Strong communication and problem-solving skills
Ability to work independently and manage time effectively

Working Hours:

Approximately 12 hours per week


What We Offer:

A supportive and dynamic work environment
Opportunities for career advancement in the future
Flexible working hours
If you are passionate about customer service and have the required experience, we would love to hear from you. Please send your resume and a brief cover letter explaining your suitability for the role to [your email address].

We look forward to your application!