Customer Support Rep For Brand

Job Overview: We are looking for a highly organized and detail-oriented Brand Communications & UGC Coordinator to join our team. You will be responsible for handling brand emails, reaching out to User-Generated Content (UGC) creators, and coordinating with suppliers for customer order inquiries related to our Facebook brand. This is a key role to ensure smooth communication across our customer base, creative partners, and suppliers.

Job Responsibilities:


Email Management: Respond to brand emails in a timely and professional manner, ensuring customer satisfaction by addressing inquiries and providing accurate information.
UGC Creator Outreach: Identify and engage with potential UGC creators to collaborate with our brand, negotiate partnerships, and coordinate content creation.
Supplier Communication: Liaise with suppliers to manage customer order inquiries, ensuring that orders are processed efficiently and resolving any issues related to inventory or shipping.
Track and report UGC performance and customer inquiries to the team for future strategy adjustments.
Work closely with the social media and marketing team to ensure that UGC aligns with the brand’s aesthetic and messaging.
Qualifications:

Strong communication skills, both written and verbal.
Previous experience in customer service, email management, or supplier communication is a plus.
Familiarity with UGC campaigns and content creation processes.
Ability to manage multiple tasks, prioritize work, and meet deadlines.
Problem-solving skills and the ability to work well independently or as part of a team.
Knowledge of social media platforms, particularly Facebook, and their tools.
Why Join Us?

Be part of a dynamic and growing brand with exciting opportunities.
Work remotely with flexible hours.
Develop relationships with creative UGC creators and grow your skills in brand communications.
Job Type: PartUpgrade to see actual info-time
Work Hours: Flexible hours available
Salary: Negotiable based on experience
Location: Remote