Customer Support & Operations VA

We’re looking for a proactive and detail-oriented Customer Support & Operations VA to oversee, execute and optimize the daily operations, processes, and member experience within our Personal Finance community on Circle.

This role is about ensuring efficient workflows, smooth member interactions, and supporting customer retention efforts. The ideal candidate has experience in operations, administration, or customer service leadership.

Key Responsibilities
- Oversee the daily management of our membership platform on Circle.so
- Ensure efficient onboarding for new members and streamline their experience.
- Develop systems and workflows to improve community engagement and reduce manual tasks.
- Manage membership renewals, billing inquiries, and access troubleshooting.
- Optimize the content organization within the Circle platform for better user experience.
- Handle DMs and inquiries inside Circle, ensuring timely support.
- Respond to customer service inquiries via email and social media across multiple brands.
- Track and analyze member feedback to identify areas for improvement.
- Research and implement best practices for community engagement and retention.
- Monitor and report on key performance metrics (e.g., retention rates, engagement trends).
- Oversee the scheduling of webinars, live sessions, and community events.
- Curate and update FAQs, guides, and onboarding materials.
- Collaborate with marketing to align community activities with business goals.

Who You Are
- Systems-Driven – You love creating efficient systems and processes that improve business performance.
- Tech-Savvy – You quickly learn and optimize platforms like Circle, Zapier, and ActiveCampaign.
- Problem-Solver – You anticipate issues, resolve bottlenecks, and ensure smooth operations.
- Organized & Detail-Oriented – You keep things structured, accurate, and running seamlessly.
- Execution – You take action on tasks with a clear focus on advancing the bigger vision and overall goals.
- Customer-Focused – You ensure members have a frictionless experience and access to what they need.

This is a full-time, fully remote role. Compensation is $4-5/hour depending on experience.

If you would like to apply, please apply via this form:Upgrade to see actual info
NOTE: Only applicants who apply via the above form will be considered.

If you're an organized, tech-savvy problem solver with a keen eye for detail who thrives on efficiency and getting things done, we'd love to hear from you!