Customer Support Executive

About Dropfulfill Pte Ltd:
We’re a fast-growing company in the dropshipping industry, passionate about delivering excellent customer service. At Dropfulfill, we value teamwork, innovation, and continuous improvement. We’re looking for a detail-oriented Customer Support Executive to help us keep our customers happy and operations running smoothly.

What You’ll Do:

1. Order & Invoice Management:
- Use Dianxiaomi to handle customer orders and invoices accurately and on time.

2. Inventory Coordination:
- Monitor product stock levels and collaborate with internal teams to ensure availability.

3. Customer Support:
- Respond to customer inquiries with professionalism and friendliness via text-based communication.

4. Data Tracking & Process Improvement:
- Maintain records, analyze trends, and suggest improvements to enhance customer satisfaction and efficiency.

5. Performance Excellence:
- Contribute to achieving key goals, such as fast order turnaround and high customer satisfaction ratings.

What We’re Looking For:

1. Language Skills:
- Strong written English communication skills.
- Ability to correspond effectively in Mandarin/Chinese (text-based).

2. Technical Skills:
- Proficiency with Dianxiaomi and familiarity with other tools used in order management.

3. Attention to Detail:
- Organized, meticulous, and capable of spotting errors before they become issues.

4. People Skills:
- Excellent at building relationships with customers and collaborating with teammates.

5. Experience & Education:
- 2+ years in a similar customer support or eCommerce role preferred.
- A degree in Business Administration or related fields is a plus but not required.

6. Adaptability:
- Comfortable with evolving workflows and eager to learn new systems and processes.

Why Join Us?

1. Competitive Salary:
- We recognize and reward great work.

2. Growth Opportunities:
- Access training and resources to help you develop your skills and advance your career.

3. Team-Oriented Culture:
- Be part of a supportive team that values collaboration and innovation.

4. Impactful Role:
- Play a key part in enhancing customer satisfaction and improving our operations.

How to Apply:
If you’re detail-oriented, tech-savvy, and passionate about providing excellent customer service, we’d love to hear from you! Apply today and help us set the standard for outstanding support in the dropshipping industry.