Full Time
2300
40
Jan 31, 2025
Apply Here:
We’re looking for a **Customer Support Engineer** to join our team. If you’re passionate about solving complex problems, enjoy working with customers, and have a strong technical background in **JavaScript and Python**, this role is for you.
**What You’ll Be Doing**
- Debugging and troubleshooting customer workflows, identifying root causes, and providing effective solutions.
- Providing clear, step-by-step technical support through
- Collaborating with the engineering team to escalate and resolve complex issues while contributing to product improvements.
- Enhancing documentation, FAQs, and best practices to improve customer experience and self-service resources.
- Ensuring customers successfully leverage our platform to meet their business needs.
**What We’re Looking For**
- **Technical Expertise:** Proficiency in **JavaScript and Python**, with experience in debugging and troubleshooting workflows.
- **Customer-Focused Mindset:** Strong interpersonal skills and the ability to explain technical concepts clearly.
- **Problem-Solving Skills:** Ability to analyze complex issues and develop effective solutions.
- **Communication Skills:** Excellent written and verbal communication to engage effectively with customers.
- **Adaptability & Initiative:** Comfortable working in a fast-paced environment and eager to contribute to product enhancements.
**What We Offer**
- **Competitive Salary:** $2,500/month
- **Remote-First Culture:** Work from anywhere
- **Career Growth:** Opportunities to expand your role as the company grows
- **Supportive Team:** Work alongside a passionate and collaborative team focused on innovation and customer success
1. Record a 1–2 minute Loom video introducing yourself and explaining your relevant experience
2. Attach your resume
3. Submit your portfolio (if applicable).