Customer Support Coach (Psychology Degree Needed)

We’re looking for a Success Coach and Support role with a degree in psychology, passionate about helping people change their lives. We help people overcome addictions and change bad habits through programs & coaching.

That means you won't only be helping people with transactions but you'll all be coaching them and offering them advice to help them improve their lives and change bad habits. (full training will be provided)

Interest in coaching and helping people is a must.

The right person for this job:

- Has previous experience with customer support through email or social media (At least 3 years). This means not just technical support but also being able to understand customers' queries, concerns, and point of view and offer a well-thought-out and articulated answer in writing.
- Is familiar with social media platforms like Facebook groups - a lot of our coaching happens on our private facebook groups.
- Fluent in written English. You should be able to write concisely and explain clearly. You will be writing to native speakers so your grammar and communication skills should be flawless.
- Being able to give advice with empathy and without being patronizing.
- Be willing to learn how to help people with addictions.
- People’s person that likes to help others and offer a great customer experience.
- High attention to detail. You should be able to remember our customers across our social media platforms, avoid errors in names or typos, check all your answers thoroughly before sending them.
- Willing to learn and grow with our company over a long term relationship so you can earn more and grow into a managerial role.
- Communication skills. It’s not only important to be fluent in English but also to be able to communicate your point across to our audience and us. Knowing how to ask questions and avoid making assumptions is very important.
- Key personality trait is to be adaptable, attention to detail, communicative, articulate, caring for our customers, eager to learn new things, and find purpose in helping others.

Job Schedule:
Monday to Friday: 7pm to 3am Philippines time.
Saturday: 9pm to 2am.

Benefits:
1. Monthly Bonus Scheme (On top of the $800 monthly salary)
2. Private Health Insurance
3. Yearly donations to a charity of your choice under your name.
4. 20 paid days off per year
5. Paid Training
6. Secure long term role that allows you to grow with our team and earn more.

Important: If you fit this description and feel confident with the requirements, please message us with what most excites you about this role so we can inform you about the next stage of the hiring process.

Looking forward to hearing from you :)