Customer Support & Beta Tester Specialists

Position Overview:

We are seeking dedicated Customer Support Specialists with strong Beta Testing skills with a passion for ensuring our users of MatchAwards.com social-economic media platform have the best experience possible. Through our ticket system, chat, conferencing and phone support, you will be a vital support link between our user community and our development team, helping to identify and rectify issues with a keen focus on continual improvement. We are a two-time INC 500 U.S. Company (AIT.com). This is a full time, long term salaried positions with benefits like paid days off & holidays.
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Key Responsibilities:

Show new users how to create effective profiles to maximize their contract, grant, job and loan Opportunities.
Engage with users on other social media platforms, inviting them to try our platform for economic Opportunities.
Respond to customer questions through our in-house ticket system.
Conduct Beta Testing, find bugs and ensure the smooth functionality of our platform.
Collaborate with our marketing team to optimize PPC and SEO strategies.
Identify Platform product bugs reported by real users and coordinate with the development team for resolutions.
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Skills & Qualifications:

Proven experience in customer support and Beta Testing.
Strong data analytical skills with attention to detail.
Knowledge and experience with PPC and SEO.
Exceptional written and spoken English communication skills.
Ability to engage professionally and empathetically with users on social media platforms.
Proactive and able to work independently with minimal supervision.
Experience with Microsoft Office, Internet Apps and CRM tools.
Prior experience in a customer service role, especially on social media platforms, is a plus.