Customer Support Associate (Remote + Career Growth)

Join Crochetree and Make Crafting Dreams Come True!

At Crochetree, we inspire people to create beautiful crochet pieces and provide the supplies to bring their visions to life. Our customer support is swamped—and we need a passionate problem-solver like you to keep the magic flowing!

We’re hiring a remote Customer Support Associate to join our tight-knit team. If you’re eager to learn, grow, and build a career with a thriving company, this is your chance. Bonus points if you can harness AI to make us even better—that’s a fast track to promotion!

Our Core Values:
- Do What’s Right: Reputation is earned slowly, lost fast.
- Speed Is King: Solve issues with urgency until they’re done.
- There’s Always a Way: Overcome obstacles with grit.
- Never Stop Improving: Growth is our heartbeat.
- Team First: A great team beats solo stars—support each other.

What You’ll Do Now:
- Solve customer issues quickly and with care.
- Monitor and respond to daily inquiries (email, Shopify, social media).
- Collaborate with the team on technical questions.
- Explore AI tools to streamline support (replace yourself for a promotion!).
- Track great customer feedback in spreadsheets.

Deliverables:
- Daily updates: Social media comments, email, Shopify Inbox.
- Daily customer issue resolutions.
- Daily spreadsheet updates with standout feedback.

Skills You’ll Need:
- Excellent written and spoken English.
- Tech-savvy (Google Sheets, new software, AI tools).
- Detail-oriented with strong SOP-following skills.
- Crochet experience? Not required, but a fun plus!

Requirements:
- Full-time, 40 hours/week (Sunday–Thursday, 9 AM–5 PM GMT or agreed hours).
- Long-term commitment—no concurrent full-time jobs.
- Reliable computer and fast internet.

Why Join Us?
- Work remotely with a friendly, supportive team.
- Turn data into real products customers love.
- Learn fast in a growing industry with a stable gig.
- Start at $800/month—grow your role, grow your pay.
- Build a career here: talent and hustle open doors.

How We Hire:
To keep it fair, all applicants take a 45-minute assessment to minimize bias. Pass it, and we’ll invite you for an interview!

Ready to help crafters and grow with us?
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