Customer Support Agent for a Shopify Brand

Hello!

We are seeking a dedicated and talented Support Manager Agent to join our growing ecommerce brand in the pain relief niche.

This role is crucial to ensuring smooth customer experiences and maintaining our brand’s reputation. If you're proactive, detail-oriented, and thrive in a dynamic environment, this might be the perfect opportunity for you!

Mandatory Skills, Quailties and Requirements:
- Excellent English skills (written and verbal).
- Proficiency in Shopify for handling tasks like checking orders, tracking numbers, processing refunds, and customer account management.
- Customer support experience using Richpanel, Gorgias or similar ticketing platforms.
- Ability to manage social media pages: managing comments, DMs
- Availability and speed: Must be reliable and available 7/7 to ensure prompt responses and support.
- Create and manage SOPs to speed up the customer support process
- Work and communicate with other agents to make sure things flow correctly
- Problem-Solving Abilities: The ability to think critically and find solutions independently.
- Multitasking: Managing multiple chats, tickets, or calls without sacrificing quality.
- Patience: Remaining calm when dealing with difficult customers or high-pressure situations.
- Empathy: Ability to connect with customers, understand their frustrations, and provide reassurance.
- Process Improvement: Suggest ways to improve workflows, FAQs, or support processes to reduce recurring issues.

What We’re Looking For:
- Attention to detail and creativity: Craft solutions and communications that align with our brand voice. To make sure you are reading this carefully, please use as a title of your application the word support
- Adaptability: Handle dynamic challenges and ensure exceptional customer experiences.
- Passion for service: Proactively solve problems and go above and beyond for customers.
- Speed: We like someone that, while maintaining quality of the work, can do things fast.

To apply please include:
1. Your availability in Dubai timezone, what hours are you available to work with us?
2. What platforms you used in the past to manage tickets for customers?
3. Proof of relevant skills, such as client testimonials, KPIs, or SOPs you created in the past
4. Why you think you will be the perfect candidates and what differentiate you from others

This is a unique opportunity to grow with a vibrant brand while using your skills to make a real difference. Tell us what makes you stand out and why you’re the right fit for this role.

Make sure to include all the details we require in your resume, otherwise, your application will be canceled and you will not receive a reply.

We can’t wait to hear from you!