Customer Support Agent for a High-Volume Cosmetics Brand

Location: Remote (Flexible within Time Zone)

About Us: We’re a fast-growing, trendsetting cosmetics brand that’s revolutionizing the beauty world with innovative products like nail dipping powders, lash lifts, and eyebrow lamination kits. Our mission? To empower every customer to look and feel their best with ease and confidence. As we continue to scale, we’re looking for a dynamic, beauty-loving Customer Support Agent to join our passionate team!

Role Overview: As a Customer Support Agent, you’ll be the voice of our brand, helping customers with inquiries, product-related issues, and guiding them through our discount offers. If you're an organized, problem-solving, beauty-obsessed individual who thrives in a high-volume environment, this is your chance to be part of a fast-paced and exciting team!

Key Responsibilities:

Customer Support: Respond promptly and professionally to customer support emails, addressing queries and concerns related to products, orders, and services.

Problem Solving: Handle product-related issues such as allergic reactions, application failures, and general troubleshooting with empathy and care.

Exchanges & Returns: Process exchanges efficiently and ensure all customer requests are handled in a timely manner.

Database Management: Maintain accurate and up-to-date customer records and interactions in our systems.

Team Collaboration: Attend weekly team meetings to discuss performance, challenges, and improvements.

What We’re Looking For:

Ecommerce Experience: You’ve worked in customer support for an ecommerce company, with an understanding of how online retail works.

Shopify & Gorgias (Preferred): Familiarity with these platforms will give you a head start, but a quick learner with a passion for technology is just as important!

Cosmetics Knowledge (Preferred): Familiarity with cosmetics products, especially those in our line (nail dipping powders, lash lifts, brow lamination kits) is a plus. Bonus points if you’re already a beauty enthusiast!

Passion for Cosmetics: You love cosmetics, trends, and empowering people through beauty.

Working Schedule:

Minimum 40 hours per week, 6 days a week.
Flexible work hours within the assigned time zone.
Ability to work overtime during peak times when needed.
Weekly meetings to stay connected with the team.

Perks & Benefits:

Flexible Schedule: Work from anywhere within your designated time zone.

Paid Overtime: Get paid for any extra hours worked beyond your standard schedule.

Competitive Pay: Earn up to $1,000 USD/month, depending on experience.

Beauty Perks: Be part of a cosmetics company that values beauty and personal care products and a chance to try them for yourself!

If you’re a customer-first individual who’s passionate about the beauty industry, we’d love to meet you. Join us in making beauty accessible, empowering, and easy to love!

How to Apply: Please submit your resume and a 1-2 minute video detailing your experience in ecommerce and your passion for cosmetics. We can’t wait to hear from you!