Customer Support Agent

Are YOU a person with a high level of DRIVE, CARE, and INITIATIVE? Are you PASSIONATE about helping people and problem-solving? Do YOU want to be part of an ENERGETIC and FAST-GROWING TEAM? If you answered an enthusiastic “YES” to all questions above, KEEP READING.

We are a newly born e-commerce brand that sells products to stop snoring and sleep better. We launched the brand in Europe at the beginning of 2024 and we have scaled to 7 figures in just a couple of months.

We are looking for passionate and caring Customer Support Agents to join our team. Your primary responsibility will be to provide exceptional customer service across all platforms, addressing inquiries and resolving issues promptly and efficiently. You'll ensure our customers have a seamless and positive experience, fostering loyalty and satisfaction.

Our goal is to become a recognized 9-figure brand within the next couple of years and innovate our industry by introducing custom and unique products that will help our customers' lives. If you're sick of flat-lining in your career and ready for fast growth, apply to join our team now.

**You MUST have the following skills/experience:**

- Genuine Passion for helping people and customer support
- Previously worked as a customer support agent
- Quick learner
- Self-organization skills
- Quick executor
- Effective communicator, available and responsive
- Emphatic and passion-driven
- Shopify Proficiency
- Deskpro Proficiency

**Position Requirements:**

As an organization, we look for the following CORE VALUES in all our team members:

**RESPECT:** Fundamental to our interactions and relationships is the value of respect. We recognize the inherent worth and dignity of every individual, regardless of their background, beliefs, or position. Our team members are encouraged to treat one another with kindness, understanding, and empathy, creating an environment where everyone feels valued and heard. By upholding respect in all our dealings, we foster a culture of inclusivity, collaboration, and mutual trust, ensuring that every voice is acknowledged and every perspective is considered.

**INTEGRITY:** We believe in doing the right thing, even when no one is watching. Upholding ethical standards and being honest in all our dealings is non-negotiable. Our team members are expected to act with sincerity and maintain consistency between their words and actions, ensuring that trust is never compromised.

**HARD WORK:** We believe in having a strong work ethic and being committed to achieving excellence. Our team members are encouraged to be productive and continuously improve their skills and knowledge. We believe that this level of dedication and commitment is essential for providing value to our customers and achieving success as a team.

**COMPETITIVE GREATNESS:** We strive for excellence and peak performance, not only when the stakes are high. Competitive greatness is about delivering our best always, not only when it matters most. Our team members are encouraged to embrace challenges, demonstrate resilience, and maintain a relentless drive to succeed. By embodying competitive greatness, we ensure that we are not only meeting but exceeding expectations, consistently pushing the boundaries of what we can achieve together.

**Compensation:**
We offer a starting rate of $5/hour, with a minimum of 2 hours per day, guaranteeing at least $300 per month. Plus, you can earn more based on the volume of support tickets you handle.

There is the possibility of a full-time position if you are really good and putting in the work
Up to 40 hours per week.

**How to apply:**
Fill this google form: https://tinyurl.com/quietlabCSAgent

- Please make sure to upload your recent video answering the questions in the form. Old videos will not be qualified
- All links should be accessible to viewer, especially your recording and CV
- Lastly, make sure to answer the questions in the form truthfully.