Customer Sucess Manager

Join Us:
Are you passionate about building strong, trust-based relationships with clients? Would you like to get the chance to work on amazing, on-trend campaigns for the largest DTC brands? At High Scale, we're offering you more than just a job – it's a gateway to the most fulfilling career and a chance to be part of an amazing creative culture. If you're eager to collaborate with a dynamic team and oversee the execution of innovative campaigns, this is the opportunity for you.

About High Scale:
At High Scale, we're transforming client success in the marketing world by delivering innovative and data-driven campaigns that exceed expectations. Our team is dedicated to creating impactful strategies while fostering a culture of creativity, collaboration, and growth.

This role is designed to be a launchpad for your career, offering hands-on experience and opportunities to grow within the organization. Every project is an opportunity to learn, and we're here to guide you every step of the way.

What You'll Do:

- Build and maintain trust-based relationships with clients, serving as their main point of contact.

- Understand client objectives and translate them into impactful, on-brand marketing campaigns.

- Oversee the campaign execution process to ensure timely, high-quality delivery.

- Monitor timelines, budgets, and deliverables to meet or exceed expectations.

- Provide regular updates, insights, and performance reports to clients.

- Collaborate with internal teams to align client goals with creative strategies.

- Proactively identify potential challenges and implement solutions to maintain project momentum.

- Ensure client satisfaction and retention by delivering exceptional service and results.

- Advocate for client needs while maintaining High Scale’s creative and operational standards.

- Stay updated on marketing trends to contribute innovative ideas for client campaigns.


Background & Skills:

- Experience: Minimum of 2 years in customer success, account management, or a similar role, preferably in the marketing or creative industry.

- English Skill: Professional English Level

- Strong Communication: Articulate ideas clearly and collaborate effectively.

- Creative Thinking: Bring innovative solutions to address client needs and challenges.

- Organizational Excellence: Manage multiple projects and timelines with top-notch organizational skills.