Customer Success Specialist

Core Job Responsibilities:
1.) Customer support on social media
* Answer questions potential customers may have about our product to help them in their decision to purchase (we have FAQs you can refer to for common questions).
* Address any concerns potential customers have. An example may be customers not receiving their initial purchase email, receipt, access to their login info, etc.
* Respond to any DMs with the same methods as above. If possible, try to redirect them to the support@theartistashley.com emails (which you will become in charge of). This will help minimize DM communication as much as possible so most technical help is through our email.
* Remove any inappropriate comments on all ads as well as organic content to keep the information relevant and helpful to our community.

2.) Customer support via email
* Same as above for social media
* Handle refund requests (experience with both positive AND negative customers is a must)


3.) Through social media and emails, screenshot and bring any good reviews to CEO's attention so testimonials can be added to our website/ads to help increase perceived value for potential customers (increase likelihood of purchase).

4.) Grant access to >Facebook communities once purchases have been verified in Kajabi

Preferred Experience:
* Past experience in customer success or customer support. We have a high volume of traffic so we need people with solid experience in handling people and ensuring they have a positive experience in our ecosystem.
* Kajabi (Course Host Site Platform)
* Go High Level (CRM)


Bonuses:
* Music Experience Knowledge a Plus (just basic chord knowledge is plenty!)
* Go-Getter - We’d love someone who is innovate and creative who may have ideas to improve administrative duties to make the customer journey and experience even better.


More responsibilities may come up as time goes on that we can discuss.


NOTE: This has the potential to become full time if we find the right person and the demand is high enough.


Looking forward to adding a new member to the team!