Customer Success Specialist

We are a leading hair extension company dedicated to providing premium quality hair products, including top-of-the-line human hair extensions for women. We are seeking an exceptional Customer Success Specialist who is passionate about building and nurturing client relationships. As a full-time member of our team, you will receive comprehensive training on our products and play a pivotal role in enhancing customer satisfaction, driving sales, and fostering client loyalty.

Responsibilities:
- Establish and maintain strong, positive relationships with new and existing clients through phone, text, and email, fostering long-term customer loyalty.
- Engage in proactive sales activities, including cold calling potential clients to introduce our products, and converting leads into loyal customers.
- Reconnect with previous clients to rebuild and strengthen business relationships.
- Act as the primary point of contact for clients, ensuring that their needs are understood and effectively addressed.
- Work closely with internal teams to ensure customer requests are met in a timely and efficient manner.
- Monitor and analyze customer behavior data to anticipate changing needs and recommend proactive solutions.
- Resolve client concerns promptly, keeping detailed records of interactions and ensuring customer satisfaction.
- Regularly update HubSpot with detailed notes from daily client interactions to maintain accurate records.
- Provide high-quality customer service via phone, email, and text on a day-to-day basis.

Requirements:
- Excellent verbal and written communication skills in English, with the ability to convey information clearly and persuasively.
- Proven experience in sales, with a strong ability to close deals and meet targets.
- Demonstrated experience in cold calling and converting prospects into clients.
- Ability to multitask effectively and manage multiple responsibilities simultaneously.
- Strong organizational skills with a keen eye for detail.
- Proficient in using Google Workspace (e.g., Google Sheets, Google Drive).
- Strong critical thinking and problem-solving skills, with the ability to find creative solutions.
- Must be available to work from 9:00 AM to 5:30 PM Eastern Time.