Customer Success Representative

Remote Customer Success Representative — Real Estate Focus
Join Our Growing Real Estate Services Team!
We are a dynamic real estate services company looking for Customer Success Representatives who are excited about building a long-term career in real estate. If you’re self-motivated, coachable, and passionate about delivering top-notch customer service, we’d love to meet you!

About Us
Our team provides specialized support to property owners, tenants, and partners across various real estate processes, ensuring a seamless experience from beginning to end. We value integrity, collaboration, and continuous learning—offering opportunities to grow within the company.

Why Join Us?
Real Estate Focus: Grow your expertise and discover long-term career paths in property management, leasing, or transaction coordination.
Ongoing Training & Support: Receive thorough onboarding, professional development workshops, and mentorship.
Inclusive Team Culture: We believe in open communication, sharing knowledge, and celebrating each other’s successes.

Role Overview
As a Customer Success Representative, you will handle inbound and outbound interactions, help desk tickets, chat inquiries, and general customer support tasks.
Key Responsibilities
Customer Interaction & Support
Handle inbound calls, chats, and text messages
Make outbound calls to follow up with leads or resolve issues
Ticket Resolution
Assign or solve help desk tickets within SLA timeframes
Escalate complex cases to the correct department when needed
Policy Compliance
Adhere to company processes, documentation standards, and confidentiality policies
Team Collaboration
Coordinate with internal teams for efficient issue resolution
Contribute to a positive and supportive workplace

Compensation & Benefits
Structured Progression
Trial Period (2 weeks)
Rate: $2/hour
Get introduced to company processes, performance expectations, and culture. Successful completion leads to Training Period.
Training Period (6 weeks)
Rate: $3.75/hour + OT (capped at 10 hours/week at the same rate)
Participate in skill-focused workshops, shadowing sessions, and hands-on practice. Completion qualifies you for Probation.
Probationary Period (16 weeks)
Rate: $3.75/hour + OT
Regular check-ins, performance reviews, and coaching. Duration can be extended up to four months based on performance.
Regularization
Rate: $4.00/hour ($600/month) + OT
Full-time Remote Team Member status, potential for performance-based raises and broader company benefits.
Additional Benefits
Paid Time Off: Accrues monthly (increasing each year of service)
Government-Mandated Benefits Reimbursement:
SSS: up to PHP 2,400
PhilHealth: up to PHP 800
Pag-IBIG: up to PHP 800
13th-Month Performance Bonus
Birthday Paid Time Off
Spanish Language Incentive: Additional bonus for Spanish fluency
Training Bond: Half returned after 6 months; the remainder after 12 months

Working Hours & Requirements
Schedule
Monday to Friday, 8:30 AM – 5:30 PM EST
Local Time this shift is 8:30 PM – 5:30 AM PH TIME)
Technology & Workspace
Desktop or Laptop PC (REQUIRED)
DSL/Fiber Internet with a backup connection (e.g., mobile data)
Noise-canceling headset & functional webcam
Smartphone for secondary communication
Access to a reliable power/internet source (e.g., co-working space) in case of outages

Qualifications
Prior customer service experience or strong communication skills
Willingness to learn real estate processes, policies, and terminology
Excellent spoken and written English skills
Problem-solving mindset and team-oriented attitude
Ability to multitask under pressure and follow written procedures
(Bonus: Spanish language proficiency.)

How to Apply
1.) Complete Our Application Form- https://forms.baltimorerentcourtagents.com/baltimorerentcourtagents/form/JobApplication/formperma/goB4_K4j-0KQiZahA2LDz6bBH3Kdk3keXMDIFpKpA7Y

2.) Provide All Required Documents:
Prepare a speed test screenshot,
PDF resume with cover letter.
Video recording of you speaking your resume.
shortlisted candidates for the next step.
Important: Only complete applications will be considered. Please ensure you submit all the required information and documents.

Join Us Today!
If you’re ready for a challenging and rewarding position in a fast-growing real estate environment, we’d love to hear from you. Thank you for considering our opportunity, and we look forward to your application!