Customer Success Representative

The benefits include:
- Weekly Pay through PayPal
- Established company, we've been in business since 2009
- We have team members in the Philippines who have been with us since 2015
- Fun team and vibrant team culture, we aim to make working from home FUN!
- You can work remotely from home
- Stable long term employment, stop worrying where your next check is coming from

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How To Apply For This Position:
LINK HERE : https://docs.google.com/forms/d/e/1FAIpQLSdepZYl5nKwR5BPSkAZS-9QR6jQBd2jClL7NSV7k6OG-skF6g/viewform
or pls submit resume and sample voice recording to mae@authorify.com
Pls indicate in the subject line: Applying for Customer Success Representative
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Hi I'm Christine de Castro from Authorify.com. I’m looking for a very detail oriented person to join my team. I'm looking for someone that has prior experience working from home as their full time job, this is a position that requires someone who is disciplined and can manage themselves working from home.

You must have excellent English speaking and writing skills because you will be communicating with our customers who are based in the United States.

At Authorify I am responsible for supporting our products which are books that Real Estate Agents, Mortgage Brokers, and Dentists can license from us to market themselves. You can check out our website authorify.com.

We are based out of the US and currently have a large team of more than 80 people from the Philippines working with us right now, we have a lot of experience working with people from the Philippines.

>>> RESPONSIBILITIES
If you become one of our team members your job responsibilities might be the following.
=> Ensure our clients are onboarded and hand-held as they get set-up with our products and online services.
=> You will be their coach and go-to point of contact throughout the life-cycle of their membership with us.
=> Sell/or upsell to our members if needed.
=> Managing and responding to emails and SMS communications with customers
=> Outbound and inbound customer calls
=> Take ownership of customer issues, provide appropriate solutions, and alternatives with set company timelines
=> Respond to customer inquiries
=> Analyze customer feedback
=> Collect prompt and accurate customer feedback
=> Provide proactive customer outreach.

>>> REQUIREMENTS
=> Excellent English both Oral & Written
=> Have at least 5 years experience in Customer Service
=> Have at least 3 years experience as Team Leader or Subject Matter Expert or Trainor
=> Have Outstanding Work Ethics
=> HIGH attention to detail
=> Ability to learn new tools quickly
=> Good at solving problems
=> Must be reliable and show up for your shift on time
=> Great home office set-up that should be free from noise. Computer should have a camera and RAM of at least 8GB. Internet Speed of at least 30 Mbps and USB-type of headset

*If you have references from past employers it would be preferred but not required*

>>> JOB DETAILS
Your working hours (You must be able to work the graveyard shift)
Monday - Friday | 9:00 AM – 6:00 PM Eastern Standard Time

You have 2 – 15-minute paid breaks daily with a 1-hour lunch break (lunch break not paid).


I can't wait to hear from you! I hope you are our next long term Customer Success Representative !

- Cj de Castro