Customer Success Representative

Customer Success Manager - Must be very good at Speaking English.
PLEASE COMPLETE ASSESSMENT ---> https://app.testgorilla.com/s/r63kz4w6

About Us
We are a dynamic SaaS company focused on delivering exceptional support and training to our users. We believe in building long-lasting relationships with our customers, ensuring their success through personalized support and proactive engagement.

Role Overview
As a Customer Success Manager, you will be responsible for ensuring our customers get the most out of our platform. You will work closely with clients to provide training, resolve issues, and guide them through their journey with us. You’ll act as the primary point of contact for customer support and will be instrumental in improving customer satisfaction, retention, and growth.

Responsibilities

Provide top-notch customer support via Intercom, email, and phone, addressing customer inquiries and resolving issues promptly.
Conduct live training sessions for new users via video calls, ensuring they are fully equipped to use the platform effectively.
Write detailed tutorials and guides to help customers understand and maximize our platform’s features.
Proactively reach out to customers to ensure they are satisfied and address any concerns before they become issues.
Collaborate with the product and support teams to relay customer feedback and improve our offerings.
Monitor customer usage and engagement, identifying opportunities for upselling or additional training.
Assist with onboarding new customers, guiding them through the initial setup, and ensuring a smooth transition.
Track customer success metrics and report on customer satisfaction and retention.
Qualifications

2+ years of experience in a customer success or support role, preferably in a SaaS company.
Strong communication skills, both written and verbal.
Experience with Intercom or other customer support platforms.
Ability to conduct engaging and effective video training sessions.
Excellent problem-solving skills and a proactive attitude.
Experience writing clear and concise tutorials or guides.
A customer-first mindset with the ability to build and maintain positive relationships.
Why Join Us?

Be part of a fast-growing SaaS company with a focus on innovation and customer success.
Opportunities for professional growth and career development.
Collaborative and supportive work environment.