Customer Success Manager + QA

This role provides consultative support for our product to some of the world's best known and most innovative companies. If you want to help onboard customers, create amazing onboarding journeys, conduct onboarding calls, share best practices and collect and relay feedback to shape the product, this role is for you. We're a small team of 5 so your job is integral in our success.

Though we expect your role to evolve, expect some of your responsibilities to include:

-Secure 100%+ Net Revenue Retention from the client base
-Use several automation tools to help clients have success on our software
-Train clients on how to use our software
-Field client concerns, problems, and questions; and then resolve those issues
-Find and refer upsell & expansion opportunities to our sales team
-Monitor client health and get in front of churn risk
-Increase product adoption
-Establish trust and rapport with client base to increase likelihood of retention, expansion, and referrals
-QA new software features to ensure you have a deep understanding of the platform

Must haves:

- Bachelor's degree
-2+ years of prior experience in B2B SaaS (e.g., CSM, implementations, support, sales, etc.)
-Extremely organized
- Experience performing QA for software
-History of following through on commitments
-Strong data-analysis skills and problem solving skills
-Strong work ethic with results-oriented focus
-Very effective in remote work environment
-Good balance of customer empathy, relationship building, and sales ability
-Strong oral and written communication skills

Bonus skills:

-Basic programming skills
- Visual Design experience

This role requires working during US business hours as you will be on video calls with customers and answering chat support requests.

If you are interested in this position, please fill out the form in the link below, and in the video response, refer to the qualifications above and relate your experience. We look forward to hearing from you!

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