Customer Success Manager

About Us:
We are a fast-growing team of entrepreneurs and industry experts dedicated to delivering exceptional results for our clients. We are looking for a highly organized and proactive Customer Success Manager to join our team! This role is essential in ensuring smooth client onboarding, maintaining strong client relationships, and optimizing workflows. The ideal candidate is detail-oriented, client-focused, and confident in managing projects while fostering a positive and professional work environment.

What We Offer:
• Competitive pay
• Bonus program for top performers (extra hours + cash incentives)
• Salary increase after 90 days
• Health insurance after 6 months
• $100 sign-on bonus at 90 days of successful employment (with no absences or performance issues)

•Salary & Work Schedule:
• $5/hour (paid weekly via Wise)
• Full-time | Monday - Friday | 10 AM - 6 PM EST

Key Responsibilities:
• Client & Task Assignment – Assign tasks to teaUpgrade to see actual infombers based on client needs, ensuring smooth project workflow and timely execution.
• Kickoff Calls – Lead initial client meetings to gather requirements, set expectations, and align on project goals.
• Strategy Calls – Conduct in-depth strategy discussions with clients to refine objectives, optimize processes, and maximize results.
• Final Walkthrough/Offboarding Calls – Review completed work with clients, address final questions, and ensure a smooth transition for offboarding.
• Funding Client Account & Automation Setup – Assist clients in setting up their funding accounts and configuring automation tools for efficiency.
• SOP Creation – Develop detailed Standard Operating Procedures (SOPs) to streamline processes, improve consistency, and enhance team productivity.

Non-Negotiable Skills:
• Client Relationship Management – Keeping track of client engagement, maintaining strong communication, and ensuring client satisfaction. Stay informed and up to date on all client engagement statuses.
• Problem-Solving & Crisis Management – Quickly identifying and resolving issues during client engagements. Prepared to jump into client calls, resolve issues as they arise, and be accountable.
• Technical & Automation Expertise – You will not be building funnels & automation, but you should have an understanding how funnels and automation work.
• Adaptability & Proactiveness – Being ready to step in when needed and handle challenges effectively.

Advantage:
• Proficiency in Go High Level software.

How to Apply:
1. Send your updated CV to Upgrade to see actual info
2. Use "Customer Success Manager" as your subject line
3. Attach your portfolio or work samples

We’re looking forward to welcoming a dedicated leader to our growing team! If you thrive in a fast-paced environment and love working with people, we’d love to hear from you!