Customer Success Account Manager with Community Experience

We are seeking a dynamic and results-driven Account Manager to foster and nurture long-term relationships with our valued customers. As part of our team, you will play a crucial role in ensuring our customers not only receive exceptional service but also feel truly engaged and supported. We believe that a strong community is the key to sustained success, and we’re looking for someone with a passion for customer relationships and a background in campaign management to help us build that community.

As an Account Manager, you will serve as the primary point of contact for our customers, offering personalized support and guidance while proactively managing customer expectations. Your experience in campaign management will be essential in understanding our customers’ goals, aligning our products and services with their needs, and driving customer satisfaction and loyalty. You’ll work to ensure that our customers feel like active participants in their success, not just recipients of a service.

Key Responsibilities:

++Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
++Provide support and solutions related to our products and services.
++Utilize your campaign background to create and implement strategies that enhance customer satisfaction and loyalty.
++Foster a sense of community among our customers through engagement initiatives and feedback gathering.
++Collaborate with other departments to resolve complex customer issues.
++Maintain accurate records of customer interactions and feedback.

If you’re excited about joining our team and believe you have the skills and experience we’re looking for, please include "Customer & Community" in your subject line to be considered and answer the following questions:

1. What is your hourly rate?
2. What campaign have you built in the past that you think was the most successful?
3. What aspect of client relations do you love the most?
4. Please share your past experience handling clients and your responsibilities.