Customer Success

About Us:
SkinSort is an iOS app and website dedicated to helping individuals learn more about skincare and achieve their skin goals. Our mission is to provide accurate, comprehensive skincare information and foster a community passionate about skin health. Learn more about us at Upgrade to see actual info/about.


Role Summary:
We are seeking a full-time Customer Success Specialist to join our team. You will manage incoming customer feedback and requests via email, update product listings in our database, and process refunds. This role is perfect for a driven individual with a passion for skincare and cosmetics.

Key Responsibilities:
Assist customers with inquiries via email, ensuring detailed and accurate responses.
Assess and resolve customer issues promptly and professionally.
Build customer loyalty through empathy, positivity, trust, and strong relationship-building skills.
Organize and analyze user feedback.
Track frequently asked questions and create support resources.
Collaborate with our Cosmetic Data Quality Admin to expand our product database.

Experience & Qualifications:
Professional, reliable, and possess a strong work ethic.
Excellent written communication, empathy, and problem-solving skills.
Customer experience skills are essential; familiarity with HelpScout is a plus.
Growth-oriented mindset with a positive, can-do attitude.
Experience with email/text-based customer support.
Self-motivated, capable of multitasking, and prioritizing tasks efficiently.
Strong attention to detail, effective time management, and ability to meet deadlines.
Understanding of the skincare and beauty industry.

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How to Apply: Please answer the following question in your application:

A customer emails and describes a problem with a product listing on our site. Describe the process you would take to investigate the problem and respond to the customer.
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Bonus points if you can tell us your favorite serum at the Upgrade to see actual infont!

We’d also love to hear what interests you about this job. Please include your resume if you have one.