Customer Service/Social Media/Marketing/Operations VA

POSITION DESCRIPTION
Virtual Assistant – IV Drip Business

Position Title: Virtual Assistant (VA)
Location: Remote (Philippines-based preferred)
Employment Type: Contractor
Reports to: Business Owner
Compensation: $5–$7 per hour (with bonus structure based on sales and performance)

Position Overview
We are seeking a highly motivated and detail-oriented Virtual Assistant (VA) to support the operations of our IV Drip business. The VA will be responsible for managing inbound and outbound client communication, handling booking inquiries, driving sales through phone-based customer interactions, and managing social media platforms to enhance client engagement and brand visibility.

The ideal candidate will have a strong background in customer service, excellent communication skills, experience in sales and lead conversion, and a good understanding of social media strategy and client engagement.

This role requires someone who is proactive, organized, and comfortable working independently while maintaining a high standard of professionalism.

Key Responsibilities
1. Inbound and Outbound Phone Sales & Customer Service
Handle inbound calls professionally, providing detailed information about IV drip services and answering client inquiries.
Proactively engage clients to understand their needs and recommend suitable treatments based on their goals and health status.
Convert inquiries into confirmed bookings by confidently explaining the benefits of treatments and handling objections.
Follow up with leads and existing clients to maximize booking rates and client retention.
Meet or exceed weekly and monthly sales targets through phone-based interactions.
2. Social Media Management
Manage and update the company’s social media accounts (Instagram, Facebook, TikTok, and others).
Create and schedule engaging posts, stories, and reels to promote services and drive engagement.
Respond to direct messages, comments, and social media inquiries in a professional and timely manner.
Track engagement metrics and adjust social media strategy to improve performance and reach.
Develop and implement strategies to increase follower count and audience interaction.
Monitor competitor activity and trends to adjust content strategy as needed.
3. Booking Management
Manage the booking calendar, ensuring efficient scheduling and minimal conflicts.
Confirm bookings, send reminders, and handle rescheduling or cancellations as needed.
Coordinate with the nursing team to confirm appointment details and ensure smooth service delivery.
Follow up with clients to confirm satisfaction and encourage repeat bookings.
4. Client Screening and Risk Management
Use the provided screening questions to identify contraindications and escalate complex cases to the nurse when necessary.
Ensure all intake forms and client information are complete and accurate before confirming appointments.
Identify and escalate any potential safety or risk issues to the nurse or business owner.
5. Administrative Support
Manage client records and ensure all booking details and medical history are accurately recorded.
Process payments and deposits, following up on unpaid invoices.
Monitor appointment deposits and ensure payment collection within the required timeframe.
Prepare daily and weekly reports on booking performance, client feedback, and sales outcomes.
6. Client Communication and Follow-Up
Respond promptly and professionally to inquiries via phone, text, email, and social media.
Follow up with clients post-treatment to ensure satisfaction and encourage repeat bookings.
Handle customer complaints and escalate issues when necessary to protect the business's reputation.
Required Skills and Experience
Proven experience in a customer service or sales role, preferably in healthcare or wellness.
Experience in phone sales with a strong track record of closing bookings and driving conversions.
Experience in managing social media accounts (including content creation and strategy).
Excellent communication skills (both written and verbal) in English.
Strong understanding of social media platforms (Instagram, Facebook, TikTok) and audience engagement strategies.
Experience using booking systems (experience with Timely is a plus).
Strong organizational skills with the ability to manage multiple tasks simultaneously.
Comfortable working independently and taking initiative.
Experience with handling customer inquiries across multiple platforms (phone, email, social media).
Performance Expectations
? Achieve weekly and monthly booking and sales targets.
? Maintain a high conversion rate for inbound calls and follow-ups.
? Ensure professional and timely communication across all platforms.
? Grow social media engagement and follower count.
? Maintain accurate booking records and ensure prompt payment collection.

Compensation and Incentives
Competitive hourly rate ($5–$7/hour) based on experience.
Performance-based bonuses for meeting or exceeding booking and sales targets.
Monthly consistency bonus for maintaining stable performance across the month.
Additional incentives for social media growth and engagement.
How to Apply
If you are a motivated and customer-focused professional with a passion for wellness, sales, and social media, we want to hear from you! Apply by submitting your CV and a brief cover letter outlining your experience and why you are the perfect fit for this role.