Customer Service/Sales Representative (Phone Support)

Job Opportunity: Customer Service/Sales Representative (Phone Support)
Are you passionate about providing exceptional customer service? Do you have a knack for sales and love connecting with people over the phone? Join our fast-growing online furniture company as a Customer Service/Sales Representative and become part of a dynamic team that values growth, excellence, and teamwork.
About the Role:
This is a customer service and sales-focused role, where your primary responsibility will be assisting customers over the phone. As you grow into the role, there is potential to expand your responsibilities to include handling emails and managing ticketing systems, depending on your performance and skill development.
Key Responsibilities:
• Provide outstanding customer service over the phone, addressing inquiries, resolving issues, and offering tailored furniture solutions.
• Proactively engage in sales conversations to recommend products and close sales opportunities.
• Maintain a professional and courteous tone in all interactions.
• Work collaboratively with the team to ensure seamless customer experiences.
• Manage your time effectively to handle multiple tasks and priorities.
Hours & Compensation:
• Hours: 9 AM - 6 PM EST, Monday through Friday
• Hourly Rate: Competitive, with additional commission opportunities for meeting or exceeding sales goals
Qualifications:
We’re looking for someone with the following attributes:
• Proficient in English (both verbal and written).
• Excellent phone skills with a clear and professional manner.
• Strong communicator who can convey information effectively and persuasively.
• Team-oriented with the ability to work well in a collaborative environment.
• Impeccable time management skills, ensuring tasks are completed efficiently and deadlines met.
• Flexible with hours, as we adapt to customer needs.
• Responsible and trustworthy, demonstrating reliability in all aspects of the job.
• Punctual and consistent in attendance.
• Quick learner with strong common sense and problem-solving abilities.
Additional Notes:
This role is ideal for individuals seeking long-term growth within the company. Candidates who can commit to consistent availability over the next few years are highly preferred, as this is a pivotal role in providing continuity and excellent service to our customers.
What We Offer:
• A supportive and growth-oriented environment.
• Opportunities for professional development and skill expansion.
• The chance to work with a passionate and dedicated team in a thriving industry.
If you’re excited to contribute to a growing company and possess the skills and qualities listed above, we’d love to hear from you!
When applying for this position, put “I’m you’re next Customer Service/Sales Rep” in the subject line, and use a minimum of 5 apply points.