Customer Service for Social Media Startup

Customer Engagement Specialist

Are you passionate about delivering outstanding customer experiences? We’re looking for talented individuals to join our team as **Customer Engagement Specialists**, where you’ll play a pivotal role in interacting with clients and providing top-notch service. This remote position requires exceptional written communication skills, attention to detail, and the ability to maintain a professional yet friendly tone in every message.

You will be given comprehensive training and ongoing support to master our unique communication style, enabling you to consistently deliver engaging and high-quality service that strengthens customer relationships and satisfaction.

Key Responsibilities:
- Respond promptly to customer messages via our designated platforms, maintaining a professional, friendly, and engaging tone.
- Build rapport with clients to ensure they feel valued and understood.
- Handle various customer scenarios effectively by following provided guidelines.
- Keep accurate records of interactions and ensure conversations are well-organized.
- Collaborate with the team to create a seamless customer experience.
- Stay updated on company products, policies, and services to provide accurate and helpful responses.

Required Skills & Qualifications:
- Excellent written communication skills with the ability to adapt to a specific tone of voice.
- Proficiency in online messaging platforms and digital tools.
- Strong attention to detail and organizational skills.
- Reliable internet connection and ability to work remotely.
- Ability to follow detailed instructions and quickly adapt to feedback.

Preferred Qualifications:
- Familiarity with U.S. slang and American pop culture.
- Enthusiastic about engaging with an audience primarily based in the U.S.
- Prior experience in customer service, chat support, or digital engagement.
- Knowledge of customer retention strategies or relationship-building techniques.
- Proactive mindset with strong problem-solving skills and emotional intelligence.

Benefits:
- Competitive hourly rate ($2.50 per hour + commissions, depending on experience).
- Flexible working hours, with preference for night shift availability.
- Performance-based incentives (e.g., bonuses for efficiency or positive customer feedback).
- Remote work with opportunities for career growth and skill development.

How to Apply:
Interested candidates should complete the application form linked below and showcase their engagement skills through a short task.

Application Form:
[Click blow link to apply or copy & paste the link in your browser]

(docs.google.com/forms/d/e/1FAIpQLScYbVO--m71kxlf9-n4SGPa-9i5bh0cDw-59WnbZyjfDa1kPQ/viewform?usp=sf_link)

We look forward to welcoming you to our team and working together to provide exceptional customer experiences!